Leading the pack in broadband excellence

In consumer champion Which?’s latest survey of broadband providers, we have once again proven why we are top choice for reliable and high-quality broadband. The survey highlights the best and worst broadband providers based on thousands of customer experiences, and Zen has emerged as a standout performer, beating all the major players by a long shot!

The consumer champion’s survey found the biggest providers were easily outshone by their smaller rivals. The Big Four providers - BT, Sky, TalkTalk and Virgin Media - featured in the bottom half of the consumer champion’s survey.

Top of the rankings

Holding the prime spot at the top of the rankings, we earned four stars in all rated categories. The categories that Which? looks at each year, are:

• speed
• reliability
• value for money
• ease of contacting
• customer service
• technical support
• overall communication
• ease of setup

We earned the highest ratings across the board and a customer score of 77 per cent leaving the big four lagging behind us at the bottom of the consumer table in the 60 percentiles. What’s more, nine in 10 customers said they would recommend us. More than eight out of ten customers also gave us positive ratings for value, demonstrating our commitment to offering quality service at a reasonable price.

Our contract price promise also means customers will not see their deal hiked mid-contract.

Our consistent ability to deliver fast, reliable connections, excellent customer service, and great value for money shines again.

Customer satisfaction and reliability

Our UK-based support teams are known for their efficiency and effectiveness in resolving issues, ensuring that as a customer, you can rely on your internet connection without frequent disruptions. But also, that if there is ever a problem, we are here to help.

Commitment to fair practices

As well as our commitment to customer excellence we also adhere to fair practices, something you don’t always get in the telecoms market. To be a Which? Recommended Provider, we have committed to Ofcom's broadband code of practice on speed and automatic compensation scheme. These schemes ensure that as a customer, you receive clear indications of expected speeds and automatic compensation for poor service, should this happen to you, promoting a fairer broadband market.

Value for money

Our strong score for value for money highlights that we do want to balance cost with quality. We hope that our customers appreciate the reliable service and support we aim for. We hope that our consistent performance in customer satisfaction surveys and commitment to fair practices make us a leading choice for broadband in the UK. Whether you're looking for fast speeds, reliable connections, or excellent customer service, we have proven time and time again that we deliver on all fronts.

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