Environmental Diagnostics

1. Positioning your Router

Make sure your router is in an ideal position.

Router

Having your router as high up in the room that it's plugged in can improve the signal around your home.

Also make sure your router isn't obstructed or covered in any way. Clear line of sight to a router means WiFi is unobstructed too! Wi-Fi wi fi

2. Isolating from Interference

All electrical devices emit some form of electrical interference.

wifi_home_teal

Most of the time interference doesn't affect other devices, however WiFi relies on having a strong and clear signal to work it's best.

It's best isolating your router from any other electrical devices where you can. For more help on on doing so click here.

If the above steps do not resolve the problem, please contact our Technical Support team for further assistance.

Carbon Neutral
Phone | Zen Internet
Zen Internet - Home SalesSales
01706 902573
Phone | Zen Internet
Zen Internet - Customer EnquiriesCustomer Enquiries
01706 902001