1. Logging into your Portal

• Go to the "My Account" section of the Zen website and enter your username or password
  
  
  Note - If you are not signed up for the portal click the button to "Sign Up for a Zen Account"

2. Changing Personal Details

• Select the "My Account" tab at the top of the page
  
  
• Select the "My Profile" tile
  
  
• Here you can change the "Mobile Number" associated to your account
  
  

Note - If you need to change any of the details greyed out. Please contact the number shown.

3. Changing Your Password

• Select the "My Account" tab at the top of the page
  
  
• Select the "Change Password" tile
  
  
  
• Here you can change your "Log In Password". You must confirm this change by first entering your current password
  
  

4. Enabling Multi-factor Authentication

• Select the "My Account" tab at the top of the page
  
  
  
• Select the "Multi-factor authentication" tile
  
  
  
  
• Here you choose to enable MFA through the "App" or "Phone number" setup guides shown