IP Address Migration FAQs
Your IP address is changing
If we have contacted you to inform you that we are assigning new IP addresses to your service, you may have a number of questions.
We are confident that the answers provided on this page will help with most queries. However, should you wish to discuss the changes with us after reading the below, please contact us.
IP address migration FAQs
An IP address is a unique number that identifies a device on the internet or on a local network. It’s how devices are able to find and communicate with each other online. Think of it much like a physical address, but for your internet devices.
For the majority of users, this change will not affect your service. However, it can affect things like work VPNs, mail servers, firewalls, domains and more. If you’re not sure, we would suggest speaking to your IT team or the people who set up your network.
Zen operates one of the largest independent data networks in the UK. We invest significantly for better performance, better resilience, and a network that operates without limits or restrictions. This means constant evaluation and evolution to ensure we are optimising resources. As with all evolution, this sometimes requires change and the project where we are migrating IPV4 addresses is one such change as we look to consolidate our portfolio.
We’re providing 30 days’ notice of your IPv4 migration. This allows time for you to facilitate any changes that may be required in advance.
If you already had multiple IP addresses as part of your paid package, then we have assigned you the same amount of new IP addresses.
In some instances, you may have been provided with multiple IP addresses outside of an allocated package. In this case we will adjust the amount of IP addresses down to one. If you wish to purchase additional IP addresses, please contact our sales team on 01706 902001.
This change will not affect your broadband service, although you may experience a 30 second drop in connectivity at changeover. Your Zen account, contract, payments and internet speed will remain unchanged. In some instances, a router reboot may be required to ensure all your devices pick up your new IP address.
If you don’t use the Zen-provided router, or if you operate a more complex internal network, additional router setting changes may be required. If you need support with making these changes, please email us at notifications@email.zen.co.uk and one of our engineers will be in touch.
Due to how IP addresses are assigned to the service, this is not possible. However, depending on your hardware and setup, you may be able to input the new IP range in advance to reduce any potential downtime.
If you have configured your network in such a way where you have assigned static IP addresses for devices, applications and/or firewalls you will need to update your routing accordingly with the new IP addresses that will be provided in advance of the change.
If you’re not sure, we would suggest speaking to your IT team or the people who set up your network.