SOGEA enables businesses to buy a broadband connection without the need for a phone line. Should you require a voice service, it provides a reliable, high performance base for Digital Voice or CloudComms.
SOGEA enables businesses to buy a broadband connection without the need for a phone line. Instead, your customers can get a voice service on a SOGEA line, although it will need to be an IP-based solution like VoIP.
Migration/Restart
or
New Line Provide
Enhanced - FREE
If service has stopped working and it is not fully fixed after 2 full working days then Zen will pay £10 for each working day that the service is not repaired.
Critical - Fee's apply
Additional IP addresses from £11 / month
Migration/Restart
or
New Line Provide
Critical - FREE
If service has stopped working and it is not fully fixed after 1 full working day then Zen will pay £11 for each working day that the service is not repaired.
Additional IP addresses from £9 / month
Digital Voice 1 month FREE, £5.83 / month
Business SOGEA allows you to request a managed installation for all orders, not just new physical line installation. Businesses ordering SOGEA Business Pro will have the option of a Premium site visit providing an extended scope.
Premium Site Visit
*Devices not previously connected at the premises will not be connected
Enhanced Care
Between 9am and 5pm weekdays, Zen will clear the fault within 40 clock hours of receipt of the fault report, excluding any allowable parked time.
If service has stopped working (total loss of service) and it is not fully fixed after two full working days then Zen will pay £10 for each additional working day that the service is not repaired.
Openreach SLA
Reported by 12.59 - clear by 23.59.59 same day.
Reported after 13.00 - clear by 12.59.59 next day (Monday Sunday including Public and Bank Holidays)
Between 9am - 5pm, 7 days a week, Zen will respond to faults within 3 hours of the receipt of the fault report. Faults will be cleared within 20 hours of receipt of the fault report, excluding any allowable parked time.
In the event that a visit to the customer premises is required in the Highlands and Islands, Zen will make reasonable efforts to make an engineer within the SLA. However, available can depend on travel constraints.
In the event of total loss of service, if the fault is not fully fixed after one full working day, Zen will pay £11 for each additional working day that the service is not repaired.
Openreach SLA
6hr fix round the clock, 365 days a year.
