Why Zen?

In a world where broadband is increasingly seen as a commodity, it can be difficult to understand what makes one provider different from any other. After all, your internet connection is just like anybody else’s right?

Well, not quite…

If you’re wondering whether you made the right decision in choosing Zen, here are a few things to think about.

We put people first

Our people-first philosophy reflects that of our founder and CEO Richard Tang, and it helps to shape everything we do as a business.

It’s the reason why we’ve invested so much in our network, and why we believe in providing the very best customer service. We’re not interested in cutting corners. Our support team are experts, and their sole concern is providing the best possible experience for all our customers.

Putting people before profits results in a totally different way of doing business. One that is sustainable, more ethical and fairer for all.

We believe in happy customers

So much so, that it’s actually written into our most fundamental business objectives. It’s not a buzz word, it’s not a slogan, it’s real, and it helps to shape the way we treat and talk to our customers every single day.

Of course, ‘happy customers’ includes providing high performance, reliable products and services, but it also includes the support we provide when things go wrong, the advice we give when you’re weighing up your options and fact that we’ll never oversell any of our products to you – if it won’t benefit your business we won’t recommend it.

We’re 100% UK-based

All our staff are UK-based, the majority working out of our Rochdale HQ. Our support team are highly trained and knowledgeable, so when you call they’ll know what you’re talking about.

We never read from scripts, and the person you speak to on day one will take care of your query through to resolution. How many other providers can truly say that?

We're independent

It’s crucial to the way we do business. Not having to answer to shareholders means not being obsessed with short-term profits, quickly implementing new ideas and products, and being able to react to the ever-changing needs of our customers.

It also means we can reinvest our profits into making Zen an even better business. It’s why we’re continually improving our network, and it’s why we’re one of only a handful of providers able to offer true ultrafast connectivity.

So, as you can see, there’s much more to great broadband than just your connection.

But it’s not just broadband…

With Zen, you’ll also have access to a range of other products and services. Like Business line rental, Business Mobile, SIP trunking, Hosted Voice, domain and web hosting, Ethernet leased lines and more.

When you’re looking for a great networking and connectivity provider, you could simply look for the cheapest option, or you could choose the UK’s leading independent provider, because there is a difference… and that difference is Zen.