SOGEA (Single Order Generic Ethernet Access) enables businesses to buy a broadband connection without the need for a phone line.
SOGEA will be available wherever FTTC currently is, minus those locations where full fibre is available. And that means, when the analogue telephone network is finally switched off for good, millions of businesses will still have access to the reliable broadband they need not only to fulfil their connectivity needs but also to take advantage of services like Digital Voice and CloudComms.
Having all the speed and reliability advantages of FTTC, SOGEA is high quality internet connectivity. The only difference? It works without a phone service. It is instead a data only service, with (unlike traditional broadband) no line rental requirement. You can get a voice service on a SOGEA line, although it will need to be an IP-based solution like VoIP (Voice over IP).
All the essentials you need to connect your business
£29/month
Average download speed 67Mbps
18 Month Contract
Migration/Restart New Line £15
Need an engineer to connect things up? Add an engineer site visit from £40* details below
Flexible Care Level SLA Options
Additional IP addresses from £11/month
The ultimate package for Businesses that need broadband that's always available
£49/month
4G Backup
Average download speed 67Mbps
Upgraded router with faster WiFi
24 Month Contract
Migration/Restart New Line £35
Need an engineer to connect things up? Add an engineer site visit from £40* details below
Flexible Care Level SLA Options
Additional IP addresses from £9/month
Prices are exclusive of VAT.
Business SOGEA allows you to request a managed installation for all orders, not just new physical line installation. Businesses ordering SOGEA Business Pro will have the option of a Premium site visit providing an extended scope.
Premium Site Visit
*Devices not previously connected at the premises will not be connected
Enhanced Care
Between 9am and 5pm weekdays, Zen will clear the fault within 40 clock hours of receipt of the fault report, excluding any allowable parked time.
If service has stopped working (total loss of service) and it is not fully fixed after two full working days then Zen will pay £10 for each additional working day that the service is not repaired.
Openreach SLA
Reported by 12.59 - clear by 23.59.59 same day.
Reported after 13.00 - clear by 12.59.59 next day (Monday Sunday including Public and Bank Holidays)
Between 9am - 5pm, 7 days a week, Zen will respond to faults within 3 hours of the receipt of the fault report. Faults will be cleared within 20 hours of receipt of the fault report, excluding any allowable parked time.
In the event that a visit to the customer premises is required in the Highlands and Islands, Zen will make reasonable efforts to make an engineer within the SLA. However, available can depend on travel constraints.
In the event of total loss of service, if the fault is not fully fixed after one full working day, Zen will pay £11 for each additional working day that the service is not repaired.
Openreach SLA
6hr fix round the clock, 365 days a year.
