For just £5 (ex. VAT) a month, you'll get your Digital Voice line and 1,000 inclusive monthly minutes to mobiles and landlines. You will also have access to some of the lowest call rates available and other fantastic features.
Digital Voice
Now we're talking.
Working seamlessly with your fibre connection, Digital Voice helps you and your business stay connected. Includes 1,000 landline and/or mobile minutes.
Add Digital Voice to you broadband service for just £5.00 per month (ex. VAT)
Switch on with Digital Voice, call the team on 01706 902 590
Why should I take Digital Voice?
We can replace or port your existing Line Rental number to your new Digital Voice service with ease. We usually charge £10 but for a limited time we'll port your number for free
In 2025 there will be a 'switch off' of traditional phone technology, so taking a Digital Voice solution now will mean your phone line won't face any disruption in the coming years.
What's included in your Digital Voice package
Working seamlessly over a fibre connection, Digital Voice supports Ultrafast connectivity and provides high quality voice capability without the need for a traditional phone line. Our Digital Voice service enables you to make crystal clear calls together with a great value 1,000 minute bundle for calls to mobiles and landlines monthly.
The service works in conjunction with our Fritz!Box router, meaning your telephone handset will be connected through your router, rather than a socket in the wall. Simply plug in your existing telephone handset and you're good to go!
Voicemail
Allow your callers to leave a voicemail when you're not available
Number Withheld
Dial 141 before a call to prevent the other party from seeing your phone number
Call Waiting
Get a notification of another inbound call when you're on the phone
Call Diversion
Forward your Digital Voice calls to another device when you're away from home
Call Barring
Prevent calls being made to international or premium rate destinations
Blacklisting
Blacklist numbers from nuisance callers to prevent them calling you again
What's included in your Digital Voice package
Working seamlessly over a fibre connection, Digital Voice supports Ultrafast connectivity and provides high quality voice capability without the need for a traditional phone line. Our Digital Voice service enables you to make crystal clear calls together with a great value 1,000 minute bundle for calls to mobiles and landlines monthly.
The service works in conjunction with our Fritz!Box router, meaning your telephone handset will be connected through your router, rather than a socket in the wall. Simply plug in your existing telephone handset and you're good to go!
Included
Voicemail  | |
| Number withheld | |
| Call waiting | |
| Call Diversion | |
| Call Barring | |
| Blacklisting | |
| Call history |
Are you a frequent caller?
Our NEW Digital Voice Plus service includes all the same fantastic features as Digital Voice, but you won't be held back by minutes... Digital Voice Plus provides unlimited monthly minutes bundled in for just £15 per month!
Digital Voice key features
Our digital voice service costs just £5 per month (ex VAT) and provides you with some of the lowest call rates available. This package includes 1,000 minutes to call UK landlines or mobiles monthly.
Calls are billed by the minute (with each call rounded up the nearest minute), helping you to manage your service more effectively.
Calls are billed by the minute (with each call rounded up the nearest minute), helping you to manage your service more effectively.
General billing information
- Charges are pence per minute (PPM) and include VAT.
- Calls are billed by the minute (with each call rounded up the nearest minute).
- For mobile tariffs please refer to these rates.
- For other service numbers please refer to these rates.
How we calculate call charges
Calls are subject to a minimum length of one second and are rounded to the nearest minute (e.g. if a call lasts 25 seconds, it will be rounded up to one minute on your bill). If applicable, a call setup fee is added. Fixed fee calls have a fixed-cost element for part (or all) of the call (e.g. 5p for the first five minutes or 25p per call). For calls to service numbers beginning 084, 087, 09 and 118 the access and service charges are rounded up to the nearest minute. There is no setup fee for these calls.
UK and Standard Mobile Call Rates (pence per minute)
| Call type | Price (all day) |
|---|---|
| UK local & national calls (01, 02, 03 numbers) | 16ppm (outside of bundle) |
| UK mobile - EE, Three, Vodafone and O2 only | 16ppm (outside of bundle) |
| 084, 087, 09 & 118 numbers | 11ppm charge plus service charge |
| Standard call setup fee | 19p per call |
Our International pricing structure splits all International destinations into five bands: A, B, C, D and E.
The cost for making calls (landline and mobile) to each of these bands are presented in our International Call Rate Tariff, available here.
All call rates given in pence per minute including VAT.
What is Digital Voice?
Digital Voice is our new phone service. Our Digital Voice product enables you to make HD calls together with a great value 1,000-minute bundle for mobiles or landlines monthly. The service works seamlessly in conjunction with your new Fritz!Box router,
simply plug in your existing telephone handset to the back of your Fritz!Box and you’re good to go!
Who is Digital Voice available to?
Digital Voice is available to customers to support their Ultrafast connectivity and provide high quality voice capability too without the need for a phone line.
How much does Digital Voice cost?
Digital voice is an additional £7 on your Full Fibre bundle offering a competitive 1,000 inclusive minutes for UK mobile or landline.
How do I set up my Digital Voice?
Please follow your Digital Voice set up guide to set up your service. You can also watch our handy 'How to' video here . If you have any questions, please get in touch with our Technical Support Team who can help you with your set up by calling 01706 902001.
I’m already in contract with Zen for my line rental will I get an early termination charge if I move to Digital Voice now?
No, as you are moving across to our new Digital Voice package you are not subject to an early termination charge on your current line rental contract. This charge will be waived by our team when you place your order over the phone.
I have a Technicolor router not a Fritz!Box router can I still get Digital Voice?
Technicolor routers aren’t currently compatible with our Digital Voice service, however, we will soon have a solution for this. If you are interested in taking up Digital Voice, please contact our team on 01706 902570 to let them know and we will add you to our waiting list, and contact you as soon as we have the solution available.
I’ve switched to Digital Voice, and I’ve received a Change of Telephone Ownership email notifying me that I’ve cancelled my service – what shall I do?
This email is sent automatically when we cancel your Line Rental service and set you up with Digital Voice but please ignore this email. Our team should notify you of this when you make your order.
Contact Us
Whether you need advice on choosing the right service for your business, or you just require further information, our expert team will be happy to discuss with you. Give us a call, or fill in the form and we'll get back to you.
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What Our Customers Say...
We connect you with a range of high-performance broadband and voice packages, with the best service and technical support in the UK. We're still the only Which? Recommended Broadband Provider!
“The people at Zen have been absolutely brilliant. In terms of relationship management, Zen is a great business to talk to”
“The implementation of the new system was excellent. Zen responded very quickly to put our contact centre in to enable us to handle the volume of calls for a new product launch, and from there they developed the system onwards”
"We chose Zen because of the company's breadth of knowledge, not just in broadband connectivity but in the range of services it can layer on top. Zen also does the basics very well. If we ever need to ring tech support they invariably get what the problem is and deal with it. That's invaluable for a business like ours."
“Zen is one of the most responsive, focused, passionate and accommodating services providers I have ever worked with. In fact, with the service received it is hard to believe that we are not Zen’s only customer – genuinely”
I continue to use them for each new VoIP rollout as their CloudComms team is excellent! Working with them is like working with colleagues in my own IT dept.
Why Choose Zen For Business?
Award-winning service
We don’t operate anonymous, faceless call centres. Our support staff are UK-based, highly qualified, and have the freedom and skills to provide an exceptional service to all our customers.
Our independence
It’s what really differentiates us from our major competitors. With no shareholders to satisfy, we can reinvest our profits back into making Zen an even better business.
Putting people first
To us this is not just a mantra, it’s what we truly believe. We believe that happy and well-trained staff do a better job, and that results in happier customers.
