7x
more likely to recommend
Why Zen?
We connect you with a range of high-performance broadband and voice packages, supported by the best service and technical support in the UK. We're one of only two Which? recommended broadband providers.
About Zen
Our customers are much more likely to recommend us
Seven times more likely in fact!
We’ve looked at our Net Promoter Score (which tells us how likely our customers are to recommend us) and compared it to the Net Promoter Scores (NPS) of our main competitors.
That’s how we calculated that our customers are seven times more likely to recommend us. Our finding is based on data obtained from the 2019 Ofcom Customer Satisfaction Tracker (you can download the full report here) for our four main competitors – BT, Sky, TalkTalk, EE and Virgin. Taking the average of their NPS scores gives a number of 10.4.
We then compared this number with our own NPS score – obtained using the same methodology as the Ofcom report – which is a whopping 72.13.
So there you have it. If you were wondering why we’re so confident in the great service we provide here at Zen, it’s because we know our customers are seven times more likely to recommend us to a friend!
Here’s what some of those customers have to say…
NPS Score 72
What our customers say...
Sue Collins
Ex BT employee chooses Zen for reliability, local service and quality of support.
sue's story
Ray Wharmby
"They were useless" Ray Wharmby’s opening remark about his previous supplier tells us that he isn’t afraid to express his opinion.
ray's story
Hugh Carr
Hugh Carr knows what he likes. That’s why when he retired in 2012 he was happy to keep using Zen.
hugh's story
Alan Oakes
As a photographer and self professed technophobe, Alan rates Zen's UK call centre highly. “I’ve just had a better experience with Zen.”
alan's story
James Fisher
A regular online gamer, James considers his connectivity a utility like any other – “not having electricity, not having water, not having internet, they are pivotal to modern life.”
james' story
Ian Brodrick
With an archaeologist and a commercial lawyer for a US based tech business in the household, international communication and extreme reliability are key.
ian's storyWhat our customers think
Superb technical support
Such splendid technical support from Zen. Always courteous, friendly, professional and extremely effective. I can't praise them highly enough for the help given to a not tech savvy person like me. Many thanks.
Caroline
Great, reliable service
The comparison between Zen for consistent reliability and my former ISP leaves me with no doubt that I did the right thing by transferring my account to Zen recently. I have no complaints but a great deal of satisfaction so far! Thanks to you, and to Whic
Roger
Good service
Having used Zen for 20 years in different parts of England I have been extremely pleased with the service I received. Being a technophobe I found the staff helpful and able to give clear instructions without making me feel incompetent. I can’t rate them h
J Whitaker
Returned to Zen
I've been a Zen customer multiple times in the last 13 years, but everytime I've switched - because I've been lured away by competitors offers - I've found myself returning. The competition just don't do it as well. I get low pings, quality support and th
Kevin
Best in UK
I moved to Zen, in 2014, after having a bad experience with my old provider and it's the best decision I ever made! Zen is without doubt the best internet provider, bar none! The speeds, price, customer service, and reliability of the connection are amazi
Owen
Top marks - as usual!
I've been with Zen for many years. most of the time you can forget about your broadband but when you do need some help or support they are there with truly excellent customer service. How many companies can you say that about these days? They really do se
Phil
Superb technical support
Such splendid technical support from Zen. Always courteous, friendly, professional and extremely effective. I can't praise them highly enough for the help given to a not tech savvy person like me. Many thanks.
Caroline
Great, reliable service
The comparison between Zen for consistent reliability and my former ISP leaves me with no doubt that I did the right thing by transferring my account to Zen recently. I have no complaints but a great deal of satisfaction so far! Thanks to you, and to Whic
Roger
Good service
Having used Zen for 20 years in different parts of England I have been extremely pleased with the service I received. Being a technophobe I found the staff helpful and able to give clear instructions without making me feel incompetent. I can’t rate them h
J Whitaker
Returned to Zen
I've been a Zen customer multiple times in the last 13 years, but everytime I've switched - because I've been lured away by competitors offers - I've found myself returning. The competition just don't do it as well. I get low pings, quality support and th
Kevin
Best in UK
I moved to Zen, in 2014, after having a bad experience with my old provider and it's the best decision I ever made! Zen is without doubt the best internet provider, bar none! The speeds, price, customer service, and reliability of the connection are amazi
Owen
Top marks - as usual!
I've been with Zen for many years. most of the time you can forget about your broadband but when you do need some help or support they are there with truly excellent customer service. How many companies can you say that about these days? They really do se
Phil
Superb technical support
Such splendid technical support from Zen. Always courteous, friendly, professional and extremely effective. I can't praise them highly enough for the help given to a not tech savvy person like me. Many thanks.
Caroline
Great, reliable service
The comparison between Zen for consistent reliability and my former ISP leaves me with no doubt that I did the right thing by transferring my account to Zen recently. I have no complaints but a great deal of satisfaction so far! Thanks to you, and to Whic
Roger
Good service
Having used Zen for 20 years in different parts of England I have been extremely pleased with the service I received. Being a technophobe I found the staff helpful and able to give clear instructions without making me feel incompetent. I can’t rate them h
J Whitaker
Returned to Zen
I've been a Zen customer multiple times in the last 13 years, but everytime I've switched - because I've been lured away by competitors offers - I've found myself returning. The competition just don't do it as well. I get low pings, quality support and th
Kevin
Best in UK
I moved to Zen, in 2014, after having a bad experience with my old provider and it's the best decision I ever made! Zen is without doubt the best internet provider, bar none! The speeds, price, customer service, and reliability of the connection are amazi
Owen
Top marks - as usual!
I've been with Zen for many years. most of the time you can forget about your broadband but when you do need some help or support they are there with truly excellent customer service. How many companies can you say that about these days? They really do se
Phil
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