Why Partner with Zen

Meet Zen

Effortless service. Seamless connection. Endless growth.

We’ve been working with Channel Partners for over 20 years, and we plan to be here for many more. Led by founder and single shareholder Richard Tang – who’s on record for saying ‘I wont sell Zen for all of the tea in China’ – you can be safe in the knowledge that the Zen you sign up with today, will the same Zen you’ll partner with tomorrow – prioritising people and planet and the exceptional service and network quality from a team that value you and your business for the long term.

People first

Just like other providers in the industry, you’ll receive a dedicated Account Manager from day one. With an average industry experience on 17.5 years - 10 years of that spent at Zen - they’ll be your contact day-to-day alongside your dedicated Partner Experience Manager. You could say we've got history together. Seeing the same friendly faces day in and day out will quickly feel like an extension of your own team and between them, you’ll have solid support for all sales and operational queries and expertise to help your team navigate industry changes such as the copper switch off.

Not only that, you’ll have access to our central teams – from billing and ops to legal and Marketing. Our Executive Committee members, like Steve Warburton, Managing Director, Partners and Richard Tang, Founder and CEO are available to all Partners regardless of size – we love to talk and listen to our entire Partner community – you’re all important to us.

A network that operates without limits or restrictions

Zen operates one of the largest independent IP networks in the UK, but size isn’t everything. We’ve invested significantly for better performance, better resilience, and a network that operates without limits or restrictions.

Explore our network

Our reputation, is your reputation

Remember the old adage “you get what you pay for”. Well, what’s exceptional service and a quality, reliable network worth to you?

At Zen we recognise that our reputation, is your reputation. We might not be racing to the bottom line like some in our industry, but we certainly are competitive. With regular pricing reviews year-round, we stay close to the market whilst ensuring you continue to receive the quality of network, quality of support and quality of people our reputation is built on – all whilst prioritising projects that look after the planet too. It’s just the Zen way.

Portal & APIs

With our own in-house development team we have the unique ability to listen and prioritise our portal development backlog based on direct feedback from our Partners. You have access to our self-service portal from day one - with everything you'd expect - including tools to help you manage your prospects and customers from placing and tracking orders through to diagnostics and fault tracking.

Features:
- Product info
- Ethernet quote tool
- Place and track orders
- Availability checkers
- Commission statements
- Service alerts
- Broadband diagnostics
- Fault tracking
- Marketing and learning resources
- Latest news and events

A man sitting looking at computer in an office

Drive growth with our expert marketing support

We offer both off-the-shelf marketing collateral and bespoke support. Pretty standard, right?

Well, our off-the-shelf materials, via Zen’s Campaign Centre, allow you to personalise collateral and campaign material to suit your brand. Simply upload your logo, brand colours and contact details and instantly download print ready PDFs and digital assets for an instant campaign or product collateral to share with your customers.

Furthermore, we offer bespoke multi-channel campaign support utilising the expertise and skills from our own marketing team who have tried and tested successful B2B and B2C campaigns that could support you and your teams. From brand and content, through to digital campaigns, website performance and customer communications, plus Marketing funding to give your campaign activity a boost.

The difference? Our bespoke support isn’t exclusive to those Partners that spend the most with us, rather it’s accessible to all partners with a passion for growing their business and an opportunity to seize.

Why we do what we do...

"Zen are an excellent ISP and Transpeed are proud to be working with them. Their systems are easy to use and their staff are knowledgeable friendly and always willing to help. Long may our partnership continue.”

"The onboarding experience was very good indeed. We were continually updated throughout the process and the onboarding was completed ahead of schedule."

"Excellent - Really smooth, well-managed, and left us feeling "loved" throughout the whole process.
A++++ would onboard with Zen again"

"Since becoming a Zen reseller I cannot fault the support and technical backup provided to me from day one, the onboarding of existing clients isn’t a normal process but Kelly and the team that take care of these things have made the process pretty much as simple as can be. Verricom is humbled and proud to have been accepted as a reseller of Zen which as the best small business ISP in the country has made it very easy to close sales with new and existing clients."

"I have worked with Zen providing their services for nearly 20 years, I have yet to have cause to think twice about this. We love Zen because not only is the service and internet connections generally more reliable, but it is easy to get hold of them in the rare cases anything is wrong, not only that, but once you report a fault to them, they don’t let go, they take ownership of a problem and keep going until its resolved."

Request more information

Whether you need advice on choosing the right service, or you just require further information, our expert team will be happy to discuss with you. Give us a call, or fill in the form and we'll get back to you.