What’s your business challenge? Solution solving from Zen

At Zen, we like to think of ourselves as a solutions provider. Whatever your unique business challenges – in communications, cloud, connectivity, networking or security – we can work with you to find the right solution for your requirements. 

We want to work alongside your business to truly understand your challenges and opportunities, because we know that no two businesses are exactly alike. This flexible, bespoke approach to business solutions means that, with Zen, you’ll get what you need, not what we think you might need. 

That’s exactly what we’ve already done for businesses across a range of industries, including Minky Homecare, SSP, and Big Change. 

Improved customer experience with Zen CloudComms 

Minky Homecare is a leading manufacturer of household products, serving many customers and retailers throughout the UK, Europe and beyond. The company faced a major challenge when its old PBX phone system struggled to cope with the high demand of customer calls generated by a successful marketing campaign. This resulted in poor customer service, lost sales and operational disruption. 

Zen offered Minky a solution that solved their problems and transformed their customer experience. We implemented a cloud-based telephony system with contact centre functionality that enabled Minky to handle incoming calls more efficiently and reliably. The new system also gave Minky access to live and historical data on call performance, which helped them to improve their customer satisfaction and retention. 

After working with Zen to implement their CloudComms solution, Minky was able to enjoy the benefits of reliable and scalable communications. 

Watch the full video here. 

Smart networking for smart business 

A ubiquitous presence in motorway services, railway stations and airports throughout the UK, SSP was faced with the challenge of keeping its 600 plus franchises better connected. 

With a need for internet breakout from sites while keeping certain traffic and applications confined to the corporate network, and an overall improvement in application security, SD-WAN was identified as the right solution. 

Through a truly collaborative process, Zen was able to build a custom SD-WAN service that improved SSP’s network reliability, speed, and flexibility. This bespoke solution, built to SSP’s exact specifications enables rapid internet access where required with secure, centralised routing elsewhere. The application-centric nature of the network allows fine control over bandwidth, performance and security, and provides the perfect platform for network modernisation. 

Read the full case study here. 

A trusted technology partner 

When BigChange was on the lookout for a new technology partner, they were drawn to Zen not only because of our expertise, but also the personal touch we offer. 

Our hands-on, collaborative approach really appealed to BigChange. A true partnership means working together, and that is exactly what they get with Zen. And through this flexible, collaborative relationship, Zen has been able to help BigChange optimise and continually improve its AWS solution through Well Architected Reviews, best practice, security optimisation and more. 

This is a genuine two-way relationship that has enabled BigChange to implement and optimise the right services for their business. 

Read the full case study here. 

Are you interested in business solutions from Zen? We offer a true depth of knowledge and expertise across a host of products, services and industries, and our close working partnerships with global leaders such as AWS, Cisco and Kroll mean that our customers benefit from the very best. 

To discuss your unique requirements, call 01706 902 579, or email solutionsales@zeninternet.co.uk