The future of home calling with Digital Voice

Our Digital Voice product allows you to make and receive phone calls over the internet using Voice over IP (VoIP) technology, instead of a traditional landline. By the end of January 2027 the network that has supported the traditional landline for over a Century will be retired, to ensure that you can still make and receive calls beyond that date this is the service you need to move to. 

Digital Voice works by converting your voice into digital signals, which are transmitted over the internet. This allows for high-quality, reliable calls without needing a traditional phone line.

You can use a corded telephone, in some instances the small adapter that arrives with your Fritz! router will be needed. These are called RJ11 adapters and are typically needed for older corded telephones. You can use our wireless c6 DECT Fritz!Fon with this service and in addition, you can connect your mobile phone or tablet using the Fritz!App Fon, when using the Fritz! router. 

https://www.zen.co.uk/help-support/fritzfon-app/

You'll just need a reliable internet connection with a Fritz! router and a handset to use Zen Digital Voice. 

Yes, you can port your existing number to the new service. 

With our stable, high-speed internet connection, Digital Voice can provide excellent sound quality, often better than traditional landline services. 

Yes! As long as you have access to a reliable internet connection, you can use your Digital Voice service on the go using the Fritz!App Fon. 

Yes, Digital Voice, which uses VoIP technology, can be very secure when properly configured and maintained. Like traditional phone lines, VoIP services require security measures to protect against potential threats. Our service ensures that any requests made to the platform are authenticated to confirm they come from trusted sources. Inbound calls are directed to your router based on its IP address, providing an additional layer of protection. Additionally, the platform continuously monitors for fraudulent activity and automatically blocks suspicious traffic, helping to maintain a secure and reliable communication environment

Digital Voice requires an internet connection, so if your power or internet goes out, you won’t be able to make or receive calls. It's recommended to have a backup solution, such as a battery back-up unit or a mobile phone.

Yes, you can make calls to emergency services. However, ensure your service is set up correctly with your location details when you place your order to avoid any delays in routing your emergency call. It is also advisable to have a back up solution in place so that you can make calls to emergency services during aa power outage. 

Digital Voice offers lower costs; monthly fees are lower than traditional phone bills and you have the option of inclusive minute allowances to choose from. 

Setting up Digital Voice is simple. Plug your existing phone into the Fritz! router, if this does not fit the router you will require the use of the adapter that arrived with the router, this is called an RJ11

Poor call quality is often due to a weak or unstable internet connection. Ensure you have sufficient bandwidth, try moving closer to your router, restart your modem, or close unnecessary applications that use the internet. Contact our Support teams if issues persist.

When you first connect your Digital Voice service, we recommend that you set up your voicemail by dialling **600 from your phone and following the instructions to record an initial greeting, turn voicemail on/ off and once set up the ability to manage your mailbox. 

Yes, you can blacklist calls from calling you including anonymous callers in the Fritz! router.

Your telecare service may not be digital ready and still dependent on the traditional landline, please speak with your telecare vendor to understand compatibility before placing an order with Zen for Digital Voice.