As the landline to digital switch over approaches, your existing landline is changing. We can help.
The traditional landline phone network (PSTN) is being switched off by Openreach, and all landline services are moving to digital technology by December 2025. This change, which you might see referred to as The PSTN Switch Off, means that phone calls will no longer be connected through the copper wire network, but instead via broadband.
The Public Switched Telephone Network (PSTN) is over 100 years old, has become outdated and difficult to maintain. Moving to digital will provide a more reliable, efficient, and future-proof service. This change will ensure your phone services continue to run smoothly, with new benefits that come with digital technology.
September 2023
The stop sell of traditional landlines took place.
December 2025
The date that all services need to be upgraded to the digital network by, unless you are a vulnerable user or dependant on a telecare device..
January 2027
The final switch-off of the old landline network will be completed.
To ensure you are ready for the switch over, follow these simple steps:
If your existing broadband is not digital ready, you may need to upgrade your service to SoGEA or Full Fibre.
Get in touch so that we can upgrade you to the digital network.
Unlike traditional landlines, digital phones rely on electricity and broadband to power the router.
If you or a loved one uses Telecare services, such as personal alrms, fall detectors, or health monitoring systems, it's important to act now.
Check with your telecare provider to make sure your equipment is compatible with the new digital phone lines. Many older telecare systems are designed to work on the old landline network and may need upgrading.
If you rely on telecare services or have any other vulnerability, please inform us as soon as possible. This allows us to plan your transition carefull and provide any necessary support to ensure your telecare services continue to work reliably.
If your home is protected by a security alarm that coonnects through your landline, it's important to act before the Landline to Digital Switchover takes place:
Get in touch with your security alarm provider to confirm whether your system will work on the new digital network.
Some systems may need adjustments, while other may require a complete upgrade. Your alarm provider can advise you on the steps to take.
It's crucial to make these changes well ahead of the switch off to ensure your security system continues to function without disruption.
We understand that moving to a digital network may be more complex for vulnerable customers, particularly those who are elderly, have disabilities, or have critical health equipment connected to their phone line. If this applies to you, please get in touch with us immediately.
1. Work with your care or telecare provider to make sure your equipment continues to function.
2. Offer additional support or tailored advice to ensure a smooth transition.
3. Provide backup solutions during power outages, so you're never without service.
If you have any concerns or need help preparing for the switchover, please don't hesitate to contact us. We're here to ensure you're ready for the future of phone services.
01706 902000
support@zen.co.uk
Not necessarily. Many existing phones will work with or without the adapter that arrives with your FRITZ!Box router.
No, you will be able to keep your phone number during and after the switchover.
You will need broadband to make phone calls on the new digital network. We can guide you on the right broadband package for your needs.
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