Manage your account online: Introducing the Zen App and Customer Portal

Have you ever wanted an easy way to check your Zen account details, view your usage or contact us for help?

You need the Zen App or Customer Portal – your one-stop-shop for accessing your Zen account online.

We’ll begin with accessing your Zen Customer Portal, which starts with following the “My Account" link on the homepage of the Zen website or clicking here.

If you’re visiting the Portal for the first time, don’t forget to bookmark the link so you can access it more easily in future.

Your Zen Customer Portal contains a host of links to help you monitor your broadband and phone use, access and pay outstanding bills, view historic usage and billing, check your Zen contracts and account details, access your unique Refer a Friend link, and even contact us by phone or live chat.

You can also check your connection here, monitor the progress of your orders, and get more details on your Zen services. Need to quickly check your Zen username? Looking for your static IP address? There’s a whole host of information available to you through your Customer Portal. It’s the place to go when you’re looking for information on your Zen account or an easy way to get in touch with us.

Wherever you are

Available on iOS and Android, with the Zen App you can enjoy all the functionality of our Customer Portal in the palm of your hand.

Just download the app, sign in, and you’re good to go.

With its clean design and intuitive layout, with the Zen App it’s easy to find what you’re looking for. It’s all about keeping things simple, clear, and accessible – so you can focus on what matters, wherever you are.

In our easy-to-use contact section, you can call us straight from the phone in your hand or instantly start a live chat.

Our Help section takes you to our full ‘How to’ video playlist for simple, straightforward guides answering some of your most asked questions.

Intuitive links at the bottom of the screen remain persistent whatever screen you’re on, so you can always jump to the right section of the app. Or you can tap the three lines at the top of your screen for easy navigation. And whatever section you’re in, the on-screen information is clearly laid out, giving you an easy overview of the details you need and nothing more.

We’re looking to add even more functionality to our App and Portal in the future, including the ability to upgrade and regrade your services and buy additional Zen products without having to call us first.

If you’re looking for more support or help with your Zen services, we’d encourage you to check out our comprehensive help and support site. Here you’ll find information and guides to help you get started with your new Zen products, troubleshoot common issues, setup your services and much more. Take a look.