Your Full Fibre upgrade is coming

We’re hoping this is a welcome change for you to boost your speeds and technology reliability for no additional cost. It also means that your home broadband is future-proofed for the Switch off in 2025 where all copper infrastructure (your current broadband) will be switched off.

The traditional phone lines which have served us all very well for many decades are being retired by BT/Openreach and replaced by a new digital network. Every home and business will need to switch from the old infrastructure onto the new digital network. Making this change will ensure continuity of your broadband service.  

Calls are delivered via your broadband connection which is powered by your router. If there is a power cut you will therefore be unable to make calls. A battery back-up unit would be required to ensure that the line remains powered in the event of a power cut.  

Much like internet providers, alarm companies are also aware of the switch to digital and will be assessing their solutions to ensure user services can continue. We recommend you contact your alarm service provider directly to ensure the equipment they are providing you is compatible with the new infrastructure.

Yes, we will send you a new router in advance of the installation appointment. You will need to plug this in following the engineer visit. As it’s a new router, you will need to update your home WiFi devices. 

Please keep hold of your old router, we will be in touch to collect it. 

Once the engineer has been to install your Full Fibre, you’ll need to plug in your new router. For your Digital Voice service, we have put together a useful set up guide here with step-by-step instructions for set up.

There will be no change to your contract details. 

If you are a current Price for Life customer, yes you will retain that status. Price for Life only changes if and when you take a new contract out with us, such as a new product or service. In this instance we have voluntarily upgraded you to a new product, so your terms and conditions remain the same.

While your landline can be plugged directly in to the back of your router and used as normal, wired telephone extension points will no longer work. You can place phone handsets around your home with compatible cordless phones where the base station is connected to your router, or you can use the FritzFon App on your mobile, converting your mobile Smartphone in to a landline handset too, removing the need for multiple handsets around your home altogether.

No, there will be no noticeable change to your broadband service.

Once your new service is installed and you're using your new router, you'll need to pair your Everyroom repeater/s to your router once again. This is done by pressing the WPS button on each device. You can view our guide with more detail here: https://www.zen.co.uk/help-support/everyroomsettings You can also download the Fritz App on your smartphone to help you asses the best position for your Everyroom repeater to ensure maximum coverage.