Call recording and monitoring

Our telephone system is capable of storing, recording and retrieving calls. We may record calls for the following purposes.

• Staff training and to ensure the information we provide is consistent and accurate
• To help Zen to improve the quality of its customer service and products
• To assist with the appraisal of staff in telephone based roles
• To investigate complaints or defend legal challenges

Our call recording arrangements comply with relevant legislation, including the Human Rights Act 1998, Regulation of Investigatory Powers Act 2000 and the Data Protection Act 1998.

If you have any questions regarding this policy, please contact our company lawyer using the email address legal@zeninternet.co.uk.