Call Diversion Setup

Analogue Phone

1. Navigating to Call Diversion Settings
  • Start by finding the "FRITZ!Box Password" on the underside of your router

    Label on the back of FRITZ!Box detailing the wifi and log in details
  • Using one of your devices, open your web browser of choice and go to http://192.168.178.1 (when connected to your router via WiFi or a Wire)
  • You'll then be shown a log in screen with an empty "Password" field, enter the found password and click "Log In"

    FRITZ!Box Interface box asking for a password and an option to log in
  • Note: You can also find these steps on our "How To" YouTube Video

  • Click the "Telephony" menu

    Telephony menu option, within FRITZ!Box User Interface
  • Then click the "Call Handling" sub-menu

    Sub-menu of FRITZ!Box interface for call handling options
  • Now select the "Call Diversion" tab

    Menu tab indicating settings for diverting calls
  • Finally click the "New Call Diversion" button

    Interface button to setup a new call diversion

2. Choosing Which Calls to Divert

In the "Calls that Are to Be Diverted" section, select which calls/type of calls you want diverted;

FRITZ!Box menu option on what calls to divert

Which calls should be diverted?Setting
All callsEnable "All Calls"
All calls to a specific numberEnable "Calls to" and select the telephone number
All calls to a analogue phone connected to the FRITZ!BoxEnable "Calls to" and select the telephone
All calls from a specific personEnable "Calls from", select "person in the telephone book", and select a person listed in a telephone book
All contacts in a specific telephone bookEnable "Calls from", select "telephone book", and select a telephone book
All calls from a specific telephone number or number rangeEnable "Calls from", select "telephone number", and enter a telephone number or number range
All calls from anonymous callersEnable "Calls from", select "without telephone number (anonymous)", and select whether only calls to a specific number or all calls should be diverted

3. Where to Divert Calls

In the section "Diversion of Calls", define where calls will be diverted:

FRITZ!Box menu options on how to divert calls

Divert to where?Setting
To an internal answering machine in the FRITZ!BoxEnable the option "To answering machine " and select an answering machine
To an external phone number Enable the option "To destination telephone number " and select a telephone book entry or select "not in telephone book" and enter a number
To a connected telephone or an answering machineEnable the option "To telephone " and select the telephone

4. Finalizing Call Diversion

  • Select your telephone number from the drop-down list "Telephone Number for Diversion"

    Empty textbox to fill with number needing to be diverted
  • If you selected the option "Calls to" for what calls to Divert. Select the desired settings in the drop-down list "Condition of diversion", for example "immediately", "when busy", or "parallel call" based on your preference

    Drop down field with option for immediate divert selected
  • Click "OK" to save the settings

5. Setting a Diversion Schedule

You can use the schedule to automatically enable or disable call diversions from within the FRITZ!Box interface:

  • Click the "Telephony" menu

    Telephony menu option, within FRITZ!Box User Interface
  • Then click the "Call Handling" sub-menu

    Sub-menu of FRITZ!Box interface for call handling options
  • Now select on the "Call Diversion" tab

    Menu tab indicating settings for diverting calls
  • Enable the option "Switch call diversion on and off by schedule"

    Tickbox to enable or disable the FRITZ!Box schedule
  • Under "weekly overview", select the times when call diversion should be on, by highlighting the desired times in blue

    Graph of days of the week and hours of which 9-5 mon-fri is selected
  • In the list of call diversions, tick the "Scheduled" box, for the diversions you want to be affected by this schedule

    Box depicting call diversion settings from 01234567891 to divert to 07987654321 immediately are selected for an active schedule
  • Click "Apply" to save the settings.
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