Check if you have an outage in your local area via our Zen Broadband Status and Service Alerts pages.
Switch off or unplug your router for 1 minute, then power it back on again.
If you have a Full Fibre service, disconnect the power to your ONT for 1 minute then power it back on.
Restart your devices before switching them back on again.
Check you're connecting to the Internet in the best way:
Other programs could be slowing your Internet connection down. If you're wanting the fastest speed it may be worth running a speedtest then closing some background applications.
Examples of programs are:
Once closed, check your connection speed again to see if the program was slowing your connection down.
It's worth checking the incoming connection to your property. This will be different if you have a Full Fibre connection compared to a Broadband connection.
If you have Full Fibre, there's a couple of things you can try with your Fibre ONT to get a faster speed:
If you have Broadband, you can ensure you check your setup.
Sometimes equipment can fail due to age or a fault. If you suspect that your devices or your router may be causing a slow down then the best step would be to try alternatives.
Trying an alternative device is easy. Just test a different device as to the one you're currently using to see if this gets better speeds.
We recommend to try another router should you expect it's slowing down your speeds. Maybe you have an alternative, such as a previously used model or from a someone you know. We do have loans available should you not have an alternative.
If the above steps do not resolve your connectivity issues, please contact our Technical Support team for further assistance.