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Changing Direct Debit Details

For Home

1. Logging into your Portal
  • Go to the "My Account" section of the Zen website and enter your username or password

    Two text boxes, indicating to enter log in details, with an option below to sign up
    Note - If you are not signed up for the portal click the button to "Sign Up for a Zen Account"
2. Finding a Billing Details
  • From the Home page select the "View More" button below Bills and payments

    Bills and payments section of the home portal with the option for view more shown
  • Now select the "Manage" next to the direct debit details shown 

    bills and payments menu with the option for manage direct debit details highlighted
  • Then select the option to "Update bank details"

    Orange button on an invoice screen to update bank details
3. Changing bank details
  • Enter the name, sort code and number of your bank account you wish to setup direct debit with

    Update direct debit page with the options for account name, number and sort code

  • Tick the box to confirm you're the account holder and select the button to "Verify Bank Details"

    Tickbox to confirm the account holder is verifying a direct debit details change

  • Select the button to "Verify Bank Details" to run a check against the account

    Confirmation step of changing direct debit details with an orange button to verify

  • Once your details have been verified, select "Confirm" to complete the change

    Portal interface with an orange button to confirm verification of Direct Debit Details
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Phone | Zen Internet
Zen Internet - Home SalesSales
01706 902573
Phone | Zen Internet
Zen Internet - Customer EnquiriesCustomer Enquiries
01706 902001