Sign in to my portal
First Time Router Setup
CityFibre
1. Removing Existing Broadband Equipment
If you've moved to Zen from a previous provider, carefully disconnect any equipment from your old ISP to make way for your new Zen FRITZ!Box.
2. Identifying your ONT
The ONT (Optical Network Terminal) could look different depending on when you had your service installed.
If you need help finding your ONT, look for a small black/grey or white box, mounted to a wall within your property (usually on the ground floor), with 4 lights.
3. Connecting the Ethernet Cable
Plug the Ethernet cable into "LAN" on your ONT.
Connect the other end of the cable into "LAN1" on your router.
When your service is activated, the "Broadband" and "Service" lights on your ONT will go solid green and the "Ethernet" light will start flashing once it's talking to your router.
3. Connecting the Ethernet Cable
Plug the Ethernet cable into "ETHERNET" on your ONT.
Connect the other end of the cable into "LAN1" on your router.
When your service is activated, the "Power" and "PON" lights on your ONT will go solid green and the "Data" light will start flashing once it's talking to your router.
4. Connecting the Power Cable
Mains power connectors may come with a UK style head you have to clip onto them. Once done, connect this to a mains power socket.
Connect the remaining power cable to the back of your router.
5. Wait for 5 to 10 Minutes
Your router will need about 5-10 minutes to set itself up. It shouldn't need any help so go and make yourself a cup of tea whilst you wait.
When you come back, the Power/DSL light should be solid on the FRITZ!Box, meaning your router is ready to use!
