Factory Reset your FRITZ!Box

1. Log Into Your FRITZ!Box
  • Start by finding the "FRITZ!Box Password" on the underside of your router

    Label on the back of FRITZ!Box detailing the wifi and log in details
  • Using one of your devices, open your web browser of choice and go to http://192.168.178.1 (when connected to your router via WiFi or a Wire)
  • You'll then be shown a log in screen with an empty "Password" field, enter the found password and click "Log In"

    FRITZ!Box Interface box asking for a password and an option to log in

Note: You can also find these steps on our "How To" YouTube Video

2. System Settings

Now you're logged in, select the following menu options:

  • "System" on the left-hand side of the page

    FRITZ!Box System Menu | Zen internet
  • "Backup" within this

    FRITZ!Box System Backup Menu | Zen internet

Note: You can also find our guide on "Backing up your FRITZ!Box" here

3. Restoring Factory Settings

To restore factory settings do the following within the system tab:

  • "Factory Settings" tab at the top of the page

    FRITZ!Box Factory Settings | Zen internet
  • "Load Factory Settings" button at the bottom of the page

    FRITZ!Box Load Factory Settings button | Zen internet
  • You'll be prompted to pass a security check. Click the option for "No telephone? Confirm with FRITZ!Box Button". Then press a button on the top of your FRITZ!Box

    FRITZ!Box Confirm with Button Load | Zen internet
  • Press "Ok" to complete the backup

    FRITZ!Box  OK | Zen internet
4. Resetting Without a Password

This step is optional should you not have the password to log into your Fritz!box.

  • Start by rebooting your router ensuring to turn this off for at least 1 minute.
  • Using one of your devices, open your web browser of choice and go to http://192.168.178.1.
  • You'll be shown a log in screen with an empty "Password" field. Select the "Forgot your password?" button.

    FRITZ!Box Forgot Password | Zen internet
  • On this page there will be an option to "Restore Factory Settings", press this to reset the router.

    FRITZ!Box Restore Factory Settings Button | Zen internet
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