Factory Reset your FRITZ!Box
1. Log Into Your FRITZ!Box
- Start by finding the "FRITZ!Box Password" on the underside of your router
![FRITZ!Box_WiFi_DetailsExample Label on the back of FRITZ!Box detailing the wifi and log in details](https://www.zen.co.uk/resources/images/default-source/image-library/help-support/fritz!box_wifi_detailsexample.jpg?sfvrsn=af0b8ee3_7)
- Using one of your devices, open your web browser of choice and go to http://192.168.178.1 (when connected to your router via WiFi or a Wire)
- You'll then be shown a log in screen with an empty "Password" field, enter the found password and click "Log In"
![FRITZ!Box Log In Box | Zen Internet FRITZ!Box Interface box asking for a password and an option to log in](https://www.zen.co.uk/resources/images/default-source/image-library/help-support/support-page-images/fritz_login.jpg?sfvrsn=1488221b_3)
Note: You can also find these steps on our "How To" YouTube Video
2. System Settings
Now you're logged in, select the following menu options:
- "System" on the left-hand side of the page
![FRITZ!Box System Menu | Zen internet FRITZ!Box System Menu | Zen internet](https://www.zen.co.uk/resources/images/default-source/image-library/help-support/fritz!box_system.png?sfvrsn=dbc1e391_1)
- "Backup" within this
![FRITZ!Box System Backup Menu | Zen internet FRITZ!Box System Backup Menu | Zen internet](https://www.zen.co.uk/resources/images/default-source/image-library/help-support/fritz!box_system_backup.png?sfvrsn=6dfe0ba6_1)
Note: You can also find our guide on "Backing up your FRITZ!Box" here
4. Resetting Without a Password
This step is optional should you not have the password to log into your Fritz!box.
- Start by rebooting your router ensuring to turn this off for at least 1 minute.
- Using one of your devices, open your web browser of choice and go to http://192.168.178.1.
- You'll be shown a log in screen with an empty "Password" field. Select the "Forgot your password?" button.
![FRITZ!Box Forgot Password | Zen internet FRITZ!Box Forgot Password | Zen internet](https://www.zen.co.uk/resources/images/default-source/image-library/help-support/fritz!box_forgotpassword.png?sfvrsn=c7329a47_1)
- On this page there will be an option to "Restore Factory Settings", press this to reset the router.
![FRITZ!Box Restore Factory Settings Button | Zen internet FRITZ!Box Restore Factory Settings Button | Zen internet](https://www.zen.co.uk/resources/images/default-source/image-library/help-support/fritz!box_restorefactorysettings.png?sfvrsn=76b3b700_1)