1. Check your Internet Connection

An internet connection is required for digital voice to work.

If you're having trouble with your connection, be sure to look at our diagnostic pages here.

2. Connect to the FRITZ!Box Main Interface

Using one of your devices, open your web browser of choice and go to http://192.168.178.1.

You'll be shown a Log In screen with an empty "Password" field. Enter the "FRITZ!Box Password" found on the underside of your router and click "Log In".

3. Obtaining the Username

Now you're logged in, select the following menu options:

• "System" on the left-hand side of the page
• "FRITZ!Box Users" within this

Make note of the username shown on screen, we will need this for the setup.

4. Install the App

Now you've got everything you need for setup, download the app on your device.

Depending on which device you are using download the "FRITZ!APP Fon" App.

5. Setup the App

When first opening the app you'll be prompted to grant access to your network via an on-screen prompt. Allow this as it's needed to use Digital Voice.

Enter the "Username" noted down in step 2 and the "FRITZ!Box password" from your router, to log in.

On the next prompt, click the option for "No telephone? Confirm with FRITZ!Box Button". Then press a button on the top of your FRITZ!Box.

The next prompt will request access to use your mobile's phone functions, allow this so you can make/receive calls.

The final prompt asks to link your mobile's contacts, however the FRITZ!Box does have an internal phonebook so you don't have to use this if you don't wish to.

6. Test it's working

Make a test call and ensure you can hear and be heard.

If things don't appear to be working, don't panic! Just go through the setup steps mentioned above again.

If things still don't appear to be working, take a look at the troubleshooting steps here.