Sign in to my portal
Getting your Email Details from the Portal
1. Logging into your Portal
- Go to the "My Account" section of the Zen website and enter your username or password
Note - If you are not signed up for the portal click the button to "Sign Up for a Zen Account"
2. Finding Your Service Details
- Click "My Services" tab at the top of the portal page
- Find your Internet service from the list, then select the arrow to the side to open more information
- You'll see a "Things you can do" section, select the option for "Email/sub-domain settings"
3. Finding Email Addresses
- Within the "Email Addresses" section, find the email address you need the settings for
- Select the "Configure" button to see more information
Note - You can also delete a mailbox by pressing the "Delete" button. Be aware, any deleted mailbox will not be able to be recovered
4. Changing Email Address Settings
- Under "Email Address" you'll find your email address
- If you want to change your email password or have forgotten it and need to reset it, you can do this with the "New Password" and "Confirm Password" boxes
- If you want to set rules for email delivery, such as "Spam Filtering", "Forwarding Email" or "Direct Mail", enter these according to your preferences
- Finally you can find the incoming and outgoing mail servers used for this mailbox
- To confirm any changes made click "Save"
