Things to Try!

1. Check for a dial tone by picking up your telephone. If you have no dial tone, follow this article here
    
2. If you have Call Diversion on the line, ensure it's disabled
    
3. Dial 17070 on your telephone to hear a readout of your telephone number (don't worry about pressing any options after the readout), this is just to check your number is correct. If you hear a number that's not your own, please contact us to investigate
    
4. If you're using a cordless telephone system, check all the phones are "on-hook" with no active calls taking place
    
5. Make sure your telephone volume is not off, low or muted
    
6. If using a fax or answering machine. Check this isn't automatically answering incoming calls
    
7. If you're using a cordless telephone, check that the batteries are charged. Also check your telephone's connection to it's base station. Ensure the base station is connected correctly to the telephone line
    
8. If you haven't already, test your telephone from the Master Test Socket. You can find a video on how to do this here.
   
   
9. If the above steps do not resolve the problem, please contact our Technical Support team for further assistance.