1. Turn it up!

Make sure your telephone volume is not off, low or muted.

2. Are your Batteries Charged?

If you're using a cordless telephone, check that the batteries are charged.

Also check your telephone's connection to it's base station. Ensure the base station is connected correctly to the telephone line.

3. Try Another Handset

If you're using a cordless telephone. Try another handset (preferably wired) and see if this works.

4. Checking the Test Socket

If you haven't already, test your telephone from the Master Test Socket.

You can find a video on how to do this here.

5. Contacting Technical Support

If the above steps do not resolve the problem, please contact our Technical Support team for further assistance.