If you have a .uk Domain

You'll need to reach out to your new domain registrar for their IPS TAG.

Then reach out to us via email to dnsandhosting@zen.co.uk from a email address you've registered with us. Making sure to include the tag and your domain name, so we can start the transfer process.

If you have any other Domain type (.com, .net, .info)

You must contact us via email to obtain your EPP/Auth code for the domain to be transferred. This email needs to be sent to to dnsandhosting@zen.co.uk from a email address you've registered with us.

Once we've sent this to you, you'll need to use this with your new supplier for them to organise the transfer of your domain.

What's next?

The transfer will begin immediately and the domain will be removed from our name servers at the end of it's current billing period, where it will move from us to the new registrar.

If you wish to keep your existing DNS settings for your domain, you can also find these within the customer portal by following this guide for our Home customers or for Businesses click here.

Note: DNS records will no longer be available after the domain transfer at the end of the current billing period.

Cancelling your Domain

If you're looking to cancel your domain renewal, contact us via email to cancellations@zen.co.uk.