Sign in to my portal
Note: You can also find these steps on our "How To" YouTube Video
Now you're logged in, select the following menu options: Wi-Fi wi fi
If you ever feel your router's WiFi connection is sluggish, you can reset its WiFi by pressing the "Refresh Auto Channel" button.
After 30 seconds the WiFi on your router should have turned off, then back on and connected to the best WiFi channel at the time.
For more on Wi-Fi channels, feel free to watch this video.
If the above steps do not resolve the problem, please contact our Technical Support team for further assistance.