Award-winning broadband from the UK's only Which? Recommended provider.
Call us now to move 01706 902954
Full fibre not available in your area yet?
No more homeworking headaches. While the rest of the family's doing their online thing, you'll have plenty of bandwidth for video calls and file sharing.
Rapid downloads with fibre broadband mean less time waiting, more time for gaming. And with low latency and rock-solid reliability your connection won't be an excuse for failure! Find your perfect fibre broadband deal and add the fun back to gaming.
Keep family harmony. When you've discovered your ideal unlimited broadband deal, whatever you're streaming, from movies to sport or the latest box sets, do it all at once in gloriously high quality!
What is the difference between the various types of broadband connection you can get?
Also called FTTP (Fibre to the Premises), or just ‘fibre’, full fibre broadband provides a direct fibre connection to your home or office, ensuring the highest quality and reliability.
Part-fibre broadband, also known as SOGEA (Single Order Generic Ethernet Access) or FTTC (Fibre to the Cabinet), uses fibre optic cables to the street cabinet and then copper cables from the cabinet to your home or office. It is generally available in locations where full fibre is not yet currently available. The speed and reliability of this type of connection isn’t quite as good as full fibre, but it still provides good performance for most households and businesses.
Copper broadband, or ADSL, relies on traditional copper phone lines carrying a signal from the exchange to your home or office. Copper broadband connections are slower and less reliable than part-fibre and full fibre connections, and as the PSTN (Public Switched Telephone Network) switch off approaches, they are also becoming increasingly rare.
Don't forget we have a fantastic Refer a Friend scheme for you to enjoy! For every friend you successfully refer to Zen, you'll receive a £25 voucher of your choice as a thank you. They'll also receive a £25 voucher to welcome them onboard. Now that's worth a share for sure!
When you want to tell the world about your internet connection, when your friends are on the lookout for the best broadband deals, help them switch broadband provider smoothly and simply.
Invite your friends and start referring here.
We’re a broadband provider that cares – and we make it easy to switch from the get-go.
Just follow these three steps:
Check availability
Use our postcode checker to make the move and find the best broadband deal for you.
Choose the one for you
Once you’ve found the broadband service you’re looking for, you can easily place your order.
You’re moving on
Leave those troubles behind. We sort out the switch for you so you can relax. All sorted.
We continue to focus on our customer experience and listen to what our customers have to say. That's why we're one of the only "green" Trustpilot score broadband providers in the UK and continue to win awards for our service. The next time you're looking to compare broadband deals, choose your ideal broadband service and find your Zen.
Make the move today...
93% of customers would recommend Zen. The only Which? recommended broadband provider.
If you’re looking for a lightning fast, reliable connection delivered straight to your home from an award-winning provider, Zen is here to help! Simply fill in your details below, and we’ll notify you as soon as our full fibre broadband network is available in your area! Pre-register now…
Important
By completing this form you are consenting for us to contact you with marketing messages on Zen and fibre availability in your area and relating to your contract end date. You can opt out at any time, however, you will no longer receive these notifications.
We are committed to protecting the privacy of our customers. For further information on how your information is used and stored, please read our full Privacy Notice.
The Ofcom voluntary auto compensation scheme went live on April 1 2019, and we’ve signed up to it. If you’re a residential or small business landline or broadband customer, you’ll be eligible to receive automatic compensation when our service to you falls short of expected standards.
Please note, Digital Voice taken when over your broadband connection is not a fixed line telephony service, and is not eligible for delay payments under this scheme
You don’t need to do anything to qualify for auto compensation.
We think it’s a faster, fairer and more efficient way to compensate customers when something goes wrong, and because it’s automatic you don’t need to make a claim or sign up to anything.
You'll be entitled to automatic compensation if any of the following happen:
1) Delayed provision
If you’re promised that a new service will go live on a particular date and it doesn’t, you’ll receive £6.10 per day (including the missed start date) until the service starts. You won’t receive compensation for the day the service starts.
So, for example, if your new service is due to go live on a Tuesday but is delayed until Friday, you’d get £18.30.
If provision is delayed because you miss your appointment, the compensation calculation will be paused, and will only resume if activation is not completed at the next engineer visit.
You won't receive compensation if you don't accept the earliest reappointment date (where applicable).
2) Delayed repair
If your service stops working (total loss of service) and isn’t fixed within two working days of reporting the fault, you’ll automatically receive £9.76 per day for each day until the fault is repaired. You won’t receive compensation for the day the fault is fixed.
So, for example, if you report a fault on a Monday, we’ll have until 23.59 on Wednesday to get it fixed. If we don’t, you’ll receive compensation for every full day after that until the fault is fixed. If you report the fault on a Friday, we’ll have until 23.59 on Tuesday.
You won't receive compensation if:
If an engineer doesn’t turn up for a scheduled appointment, or the appointment is cancelled with less than 24 hours’ notice, you’ll receive £30.49 compensation.
You won't receive compensation if you receive more than 24-hours' notice of a change or cancellation of appointment, or if you miss the appointment.
If you’re eligible to receive compensation (based on any of the above scenarios), it will be automatically credited to your next bill after the missed appointment, activation date or fix.
We will always credit your compensation to you as quickly as possible. However, we understand that you may wish to query the amount you have (or haven’t) received.
After this time, please contact us and we will do our best to help you.
For delayed repair or provision, compensation is calculated to the date the fault or provision is completed. For missed appointments, you will receive £30.49 in each instance.
Additionally, for delayed repairs, if we are unable to fix your service after 30 days you will be entitled to leave Zen with no termination charges.
In the event that you cancel your order or service prior to completion or repair, you may still be eligible to receive compensation.