Check existing contract.
If you’ve completed the minimum term you can switch at any point.
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How to switch
With our award winning customer service we will make the switching process as easy as possible for you. We aim to complete your switch in two weeks in a way that means you won’t lose connectivity during the transition.
Just follow three simple steps to move to Zen.
Wondering what to go for?
We have two ways for you to decide what package is best for you. ‘Help me choose’ will recommend what package best suits your requirements while ‘let me choose’ will show up everything we can deliver in your area.
Alternatively, if you prefer to speak to someone, our friendly and helpful sales team is available Monday through Saturday 9am to 5pm. Call them on 01706 902001.
Switch to Zen today
Simple switch, in one touch
A new industry wide process, one touch switching, is designed to do exactly as it says so switching your broadband provider is even simpler and faster than ever before. Now only one contact to your new provider is required in the switching process, you do not need to worry about informing your existing provider. Your new provider will handle the switching process on your behalf, including letting your existing provider know that you are switching. From placing your order with Zen, to going live on your new super reliable Zen service should take about two weeks. We will send you a confirmation email once everything has completed with your switch.
Still deciding?
Don’t just take our word for it. We are a multi-time Which? recommended broadband provider and have won PC Pro’s Best Broadband Provider for 20 consecutive years. Not to mention our latest haul of Broadband Genie Awards.
Step 1
Step 1
Step 2
Step 2
Select your package.
Select an available package and place your order. We will contact your current provider on your behalf, to confirm your details and the services you’re switching.
Step 3
Step 3
Switch to Zen.
Your existing service will be stopped by your current provider and your new service with Zen will start. This process takes about two weeks to complete.
This process is very similar for broadband and phone. Just order a phone line from Zen and we'll notify your supplier and switch your line over in the easiest, most convenient way. If you don't have an existing line we can easily install one for you. Our friendly team will be happy to help.
Understanding our broadband technologies...
What is the difference between the various types of broadband connection you can get?
Our broadband technologies...
Also called FTTP (Fibre to the Premises), or just ‘fibre’, full fibre broadband provides a direct fibre connection to your home or office, ensuring the highest quality and reliability.
Part-fibre broadband, also known as SOGEA (Single Order Generic Ethernet Access) or FTTC (Fibre to the Cabinet), uses fibre optic cables to the street cabinet and then copper cables from the cabinet to your home or office. It is generally available in locations where full fibre is not yet currently available. The speed and reliability of this type of connection isn’t quite as good as full fibre, but it still provides good performance for most households and businesses.
Copper broadband, or ADSL, relies on traditional copper phone lines carrying a signal from the exchange to your home or office. Copper broadband connections are slower and less reliable than part-fibre and full fibre connections, and as the PSTN (Public Switched Telephone Network) switch off approaches, they are also becoming increasingly rare.
What the press has to say about Zen
Which? March 2024
Once again, Zen Internet is our only Which? Recommended Provider. Customer service and technical support are the areas where Zen really shines, and 85% of customers rated it highly for value for money.
The Standard, March 2024
Virgin Media, Sky, BT and TalkTalk were all placed lower in the latest customer rankings than firms such as Zen Internet and Community Fibre.
Mirror, April 2024
The consumer champions at Which? have just revealed their winners when it comes to customer satisfaction and coming top of the pile is Zen Internet. This smaller ISP scored an impressive rating of 86 which is well ahead of some of its much larger rivals.
What our home customers say
Superb technical support
Such splendid technical support from Zen. Always courteous, friendly, professional and extremely effective. I can't praise them highly enough for the help given to a not tech savvy person like me. Many thanks.
Caroline
Great, reliable service
The comparison between Zen for consistent reliability and my former ISP leaves me with no doubt that I did the right thing by transferring my account to Zen recently. I have no complaints but a great deal of satisfaction so far! Thanks to you, and to Whic
Roger
Good service
Having used Zen for 20 years in different parts of England I have been extremely pleased with the service I received. Being a technophobe I found the staff helpful and able to give clear instructions without making me feel incompetent. I can’t rate them h
J Whitaker
Returned to Zen
I've been a Zen customer multiple times in the last 13 years, but everytime I've switched - because I've been lured away by competitors offers - I've found myself returning. The competition just don't do it as well. I get low pings, quality support and th
Kevin
Best in UK
I moved to Zen, in 2014, after having a bad experience with my old provider and it's the best decision I ever made! Zen is without doubt the best internet provider, bar none! The speeds, price, customer service, and reliability of the connection are amazi
Owen
Top marks - as usual!
I've been with Zen for many years. most of the time you can forget about your broadband but when you do need some help or support they are there with truly excellent customer service. How many companies can you say that about these days? They really do se
Phil
Superb technical support
Such splendid technical support from Zen. Always courteous, friendly, professional and extremely effective. I can't praise them highly enough for the help given to a not tech savvy person like me. Many thanks.
Caroline
Great, reliable service
The comparison between Zen for consistent reliability and my former ISP leaves me with no doubt that I did the right thing by transferring my account to Zen recently. I have no complaints but a great deal of satisfaction so far! Thanks to you, and to Whic
Roger
Good service
Having used Zen for 20 years in different parts of England I have been extremely pleased with the service I received. Being a technophobe I found the staff helpful and able to give clear instructions without making me feel incompetent. I can’t rate them h
J Whitaker
Returned to Zen
I've been a Zen customer multiple times in the last 13 years, but everytime I've switched - because I've been lured away by competitors offers - I've found myself returning. The competition just don't do it as well. I get low pings, quality support and th
Kevin
Best in UK
I moved to Zen, in 2014, after having a bad experience with my old provider and it's the best decision I ever made! Zen is without doubt the best internet provider, bar none! The speeds, price, customer service, and reliability of the connection are amazi
Owen
Top marks - as usual!
I've been with Zen for many years. most of the time you can forget about your broadband but when you do need some help or support they are there with truly excellent customer service. How many companies can you say that about these days? They really do se
Phil
Superb technical support
Such splendid technical support from Zen. Always courteous, friendly, professional and extremely effective. I can't praise them highly enough for the help given to a not tech savvy person like me. Many thanks.
Caroline
Great, reliable service
The comparison between Zen for consistent reliability and my former ISP leaves me with no doubt that I did the right thing by transferring my account to Zen recently. I have no complaints but a great deal of satisfaction so far! Thanks to you, and to Whic
Roger
Good service
Having used Zen for 20 years in different parts of England I have been extremely pleased with the service I received. Being a technophobe I found the staff helpful and able to give clear instructions without making me feel incompetent. I can’t rate them h
J Whitaker
Returned to Zen
I've been a Zen customer multiple times in the last 13 years, but everytime I've switched - because I've been lured away by competitors offers - I've found myself returning. The competition just don't do it as well. I get low pings, quality support and th
Kevin
Best in UK
I moved to Zen, in 2014, after having a bad experience with my old provider and it's the best decision I ever made! Zen is without doubt the best internet provider, bar none! The speeds, price, customer service, and reliability of the connection are amazi
Owen
Top marks - as usual!
I've been with Zen for many years. most of the time you can forget about your broadband but when you do need some help or support they are there with truly excellent customer service. How many companies can you say that about these days? They really do se
Phil
Superb technical support
Such splendid technical support from Zen. Always courteous, friendly, professional and extremely effective. I can't praise them highly enough for the help given to a not tech savvy person like me. Many thanks.
Caroline
Great, reliable service
The comparison between Zen for consistent reliability and my former ISP leaves me with no doubt that I did the right thing by transferring my account to Zen recently. I have no complaints but a great deal of satisfaction so far! Thanks to you, and to Whic
Roger
Good service
Having used Zen for 20 years in different parts of England I have been extremely pleased with the service I received. Being a technophobe I found the staff helpful and able to give clear instructions without making me feel incompetent. I can’t rate them h
J Whitaker
Returned to Zen
I've been a Zen customer multiple times in the last 13 years, but everytime I've switched - because I've been lured away by competitors offers - I've found myself returning. The competition just don't do it as well. I get low pings, quality support and th
Kevin
Best in UK
I moved to Zen, in 2014, after having a bad experience with my old provider and it's the best decision I ever made! Zen is without doubt the best internet provider, bar none! The speeds, price, customer service, and reliability of the connection are amazi
Owen
Top marks - as usual!
I've been with Zen for many years. most of the time you can forget about your broadband but when you do need some help or support they are there with truly excellent customer service. How many companies can you say that about these days? They really do se
Phil
Superb technical support
Such splendid technical support from Zen. Always courteous, friendly, professional and extremely effective. I can't praise them highly enough for the help given to a not tech savvy person like me. Many thanks.
Caroline
Great, reliable service
The comparison between Zen for consistent reliability and my former ISP leaves me with no doubt that I did the right thing by transferring my account to Zen recently. I have no complaints but a great deal of satisfaction so far! Thanks to you, and to Whic
Roger
Good service
Having used Zen for 20 years in different parts of England I have been extremely pleased with the service I received. Being a technophobe I found the staff helpful and able to give clear instructions without making me feel incompetent. I can’t rate them h
J Whitaker
Returned to Zen
I've been a Zen customer multiple times in the last 13 years, but everytime I've switched - because I've been lured away by competitors offers - I've found myself returning. The competition just don't do it as well. I get low pings, quality support and th
Kevin
Best in UK
I moved to Zen, in 2014, after having a bad experience with my old provider and it's the best decision I ever made! Zen is without doubt the best internet provider, bar none! The speeds, price, customer service, and reliability of the connection are amazi
Owen
Top marks - as usual!
I've been with Zen for many years. most of the time you can forget about your broadband but when you do need some help or support they are there with truly excellent customer service. How many companies can you say that about these days? They really do se
Phil
Superb technical support
Such splendid technical support from Zen. Always courteous, friendly, professional and extremely effective. I can't praise them highly enough for the help given to a not tech savvy person like me. Many thanks.
Caroline
Great, reliable service
The comparison between Zen for consistent reliability and my former ISP leaves me with no doubt that I did the right thing by transferring my account to Zen recently. I have no complaints but a great deal of satisfaction so far! Thanks to you, and to Whic
Roger
Good service
Having used Zen for 20 years in different parts of England I have been extremely pleased with the service I received. Being a technophobe I found the staff helpful and able to give clear instructions without making me feel incompetent. I can’t rate them h
J Whitaker
Returned to Zen
I've been a Zen customer multiple times in the last 13 years, but everytime I've switched - because I've been lured away by competitors offers - I've found myself returning. The competition just don't do it as well. I get low pings, quality support and th
Kevin
Best in UK
I moved to Zen, in 2014, after having a bad experience with my old provider and it's the best decision I ever made! Zen is without doubt the best internet provider, bar none! The speeds, price, customer service, and reliability of the connection are amazi
Owen
Top marks - as usual!
I've been with Zen for many years. most of the time you can forget about your broadband but when you do need some help or support they are there with truly excellent customer service. How many companies can you say that about these days? They really do se
Phil
How do I switch?
All you need to do is select the right deal for you based on speed, sign up, and we'll do the rest. It couldn't be easier! In most cases your broadband service and phone line won't be interrupted, and you won't even need to contact your provider - we'll do all the hard work for you!
You don't need a special code to switch your internet provider. Thanks to changes in industry rules, you can move to Zen more easily and quickly than ever before. All you have to do is place your order with Zen and let us handle the rest.
Introduction to One Touch Switch (OTS):
Introduction to One Touch Switch (OTS)
One Touch Switch (OTS) is a new industry-wide process designed to make switching broadband providers simpler and faster. It allows customers to change their broadband service provider by only contacting their new provider, who will handle the entire switching process on their behalf.
OTS was introduced to streamline the process of switching broadband providers, to reduce hassle for customers. It simplifies the switching process, ensuring providers can manage the switch efficiently and smoothly.
Yes, the One Touch Switch process is mandatory for consumer services from all UK broadband providers. This regulatory change ensures a more efficient and customer-friendly experience, making switching services straightforward. All providers must comply with this new system to enable easy switching between services.
Only mandatory for consumer services at the moment.
Process and steps:
Process and steps (OTS)
The OTS process involves three main steps:
1. Matching: Your new provider (Gaining Provider) contacts your current provider (Losing Provider), to confirm your details and the services you’re switching. This ensures that they have the correct information to start the switch.
2. Starting the switch: Once your new provider has found your existing service, the switching process is started.
3. Completing the switch: Your existing service is stopped by your current provider and your new service is started.
You will need to provide the address your service is installed at, your name, and the name of your existing provider. You might also need to provide some account details, such as a username, account number, for your current provider. This helps ensure a smooth match and switch.
If there is an issue, your new provider will guide you through resolving it. This might involve providing additional details or verifying your service address. If a match cannot be found, you may need to correct any inaccurate information before continuing. Your provider will be able to support with any complications.
Once you’ve placed your order with us we will keep you informed of the steps involved and will send you a confirmation email when your new service with Zen is live.
Eligibility and requirements:
Eligibility and requirements(OTS)
Yes, all consumer customers with fixed broadband and voice services in the UK are eligible for the OTS process. Whether you’re with a large national provider or a smaller, local provider, you can benefit from One Touch Switching.
Scheduling and timing:
Scheduling and timing(OTS)
Yes, you can choose a preferred date for the switch during the OTS process. Your new provider will do their best to accommodate your preference.
The switching process typically takes a few days, but this can vary. Your new provider will give you a specific timeline once the switch is started.
Costs and charges:
Costs and charges(OTS)
There are no fees for using the OTS process itself. However, depending on your current contract status, and the service you are moving to, you may need to pay early termination fees, a final bill, or activation charges. You will be made aware of any of these charges before you agree to switch.
Your broadband costs will depend on the plan you choose with your new provider. You should carefully review your new plan before you make the decision to switch.
Impact on current provider:
Impact on current provider(OTS)
No, your new provider handles the entire switch, including notifying your current provider of your intention to switch and asking them to cancel the service.
Your current service will remain active until the switch is completed. You may experience a brief period without service on your activation date, but this is usually very short.
Post-switch considerations:
Post-switch considerations(OTS)
Current consumer laws apply to OTS so you will still have a 14 day “cooling off period”. If you decide to return to your old provider, you should confirm with your current provider if there are any charges to pay. Please note however that there is no ‘undo’ option. Any switching between broadband providers will follow the standard OTS process.
While the OTS process is designed to minimise downtime, there might be a very brief period on your agreed activation day when your service is unavailable. Please contact your new provider if you have any concerns about this.
Account and contact information:
Account and contact information(OTS)
Your current account information can be found on your latest bill or by logging into your account on your current provider’s website.
Contact your new provider for any questions about the switch. They are responsible for managing the switch process and can provide you with updates and assistance as needed. If you need help with specific details from your existing account, contact your current provider.
Your telephone number is often used as a service identifier, especially if you have a voice service bundled with your broadband. Providing it helps your new provider to correctly identify your service and account. We'll also need to know your existing telephone number if you’d like to keep it when making the switch
Select your home broadband
