Our Superfast Broadband packages allow the whole family to enjoy smooth connectivity at the same time, from uploading or downloading photos to watching movies, gaming and listening to music.
Looking for a great fibre broadband deal to jump-start your connection? Let Zen power up your internet experience. Find out which unlimited broadband package is right for you and your home.
We'll also show you how Zen Superfast broadband compares to the other broadband options so you know you're making an informed decision. Discover the best Superfast broadband deals by browsing our range of packages today.
Plus, with Zen you'll have the peace of mind of knowing we're the UK's largest independent B Corp broadband provider - supplying fibre broadband speeds while improving our environmental and social impact.
Fibre to the cabinet (FTTC) uses a fibre optic broadband connection from the street cabinet to the exchange for a step up in broadband speed from standard ADSL broadband.
Choose Zen's Superfast broadband for speed, reliability and service. Superfast fibre delivers much faster speeds than a traditional copper connection, making it ideal for video calling, online gaming and streaming media.
Plus, all our Superfast packages come with unlimited downloads, optional phone line rental and UK-based support: We really do pull out all the stops to bring you the best fibre broadband deals.
Drag buffering and glitches into the recycle bin and get back to gaming, streaming or shopping with superfast broadband speeds. With a Zen Superfast fibre broadband contract, the power's in your hands!
Combine broadband with our Digital Voice package to make calls with a great value 1000 monthly minute bundle for calls to mobiles and landlines
No scripts, just friendly experts here for you
Speedy access around the home with our fully featured dual band router
Use your superfast fibre broadband as much as you want to stream, browse and download with no limits
With the Zen Contract Price Promise, the price you pay will stay the same for your whole contract
Access your computer and files from anywhere in the world
When you need it, combine broadband with line rental in one great package.
No scripts, just friendly experts here for you.
Speedy access around the house with our fully featured dual band router.
Use your broadband as much as you want to stream, browse and download with no limits.
The Zen Contract Price Promise is our guarantee that the price you pay for your broadband bundle will remain fixed for the life of your contract. That means no annual price rises, and no nasty surprises in your bill
Access your computer and files from anywhere in the world.
What is the difference between the various types of broadband connection you can get?
Also called FTTP (Fibre to the Premises), or just ‘fibre’, full fibre broadband provides a direct fibre connection to your home or office, ensuring the highest quality and reliability.
Part-fibre broadband, also known as SOGEA (Single Order Generic Ethernet Access) or FTTC (Fibre to the Cabinet), uses fibre optic cables to the street cabinet and then copper cables from the cabinet to your home or office. It is generally available in locations where full fibre is not yet currently available. The speed and reliability of this type of connection isn’t quite as good as full fibre, but it still provides good performance for most households and businesses.
Copper broadband, or ADSL, relies on traditional copper phone lines carrying a signal from the exchange to your home or office. Copper broadband connections are slower and less reliable than part-fibre and full fibre connections, and as the PSTN (Public Switched Telephone Network) switch off approaches, they are also becoming increasingly rare.
Say goodbye to
‘not spots’?
Experience more reliable WiFi providing the strongest
signal whatever room you're in.
Home phone the way
you like it.
A range of great call features are included as
standard in our Line rental call package.
Superfast broadband is a type of fibre internet connection that provides faster speeds than traditional standard broadband. What's more, it can cater for more devices - so more people in your household can be online at the same time.
Super fast broadband is powered by fibre optic cables which run all the way to the local street cabinet and transmit data much faster than the copper ADSL cables used for supplying non-fibre broadband.
A Superfast internet connection can help broadband customers who:
While slower standard broadband can supply adequate connection for those who only use the internet to occasionally browse, scroll social media or answer emails, higher frequency users tend to opt for faster speeds.
While we can’t tell you the exact speeds your home will receive with a Zen Superfast broadband package, we can provide accurate estimates.
Ofcom provides an independent broadband postcode checker tool, which tells you what speeds you can expect to achieve when using standard, Superfast, and Ultrafast broadband connections.
If you’re curious about your current broadband speeds, see our handy speed test guide.
Zen offers a range of Superfast broadband packages. The best option for you will depend on your usage. When making your selection, consider:
Our Unlimited Fibre 1 package is perfect for shopping and browsing, while Unlimited Fibre 2 suits boxset bingers.
The Ofcom voluntary auto compensation scheme went live on April 1 2019, and we’ve signed up to it. If you’re a residential or small business landline or broadband customer, you’ll be eligible to receive automatic compensation when our service to you falls short of expected standards.
You don’t need to do anything to qualify for auto compensation.
We think it’s a faster, fairer and more efficient way to compensate customers when something goes wrong, and because it’s automatic you don’t need to make a claim or sign up to anything.
You'll be entitled to automatic compensation if any of the following happen:
1) Delayed provision
If you’re promised that a new service will go live on a particular date and it doesn’t, you’ll receive £6.10 per day (including the missed start date) until the service starts. You won’t receive compensation for the day the service starts.
So, for example, if your new service is due to go live on a Tuesday but is delayed until Friday, you’d get £18.30.
If provision is delayed because you miss your appointment, the compensation calculation will be paused, and will only resume if activation is not completed at the next engineer visit.
You won't receive compensation if you don't accept the earliest reappointment date (where applicable).
2) Delayed repair
If your service stops working (total loss of service) and isn’t fixed within two working days of reporting the fault, you’ll automatically receive £9.76 per day for each day until the fault is repaired. You won’t receive compensation for the day the fault is fixed.
So, for example, if you report a fault on a Monday, we’ll have until 23.59 on Wednesday to get it fixed. If we don’t, you’ll receive compensation for every full day after that until the fault is fixed. If you report the fault on a Friday, we’ll have until 23.59 on Tuesday.
You won't receive compensation if:
If an engineer doesn’t turn up for a scheduled appointment, or the appointment is cancelled with less than 24 hours’ notice, you’ll receive £30.49 compensation.
You won't receive compensation if you receive more than 24-hours' notice of a change or cancellation of appointment, or if you miss the appointment.
If you’re eligible to receive compensation (based on any of the above scenarios), it will be automatically credited to your next bill after the missed appointment, activation date or fix.
We will always credit your compensation to you as quickly as possible. However, we understand that you may wish to query the amount you have (or haven’t) received.
After this time, please contact us and we will do our best to help you.
For delayed repair or provision, compensation is calculated to the date the fault or provision is completed. For missed appointments, you will receive £30.49 in each instance.
Additionally, for delayed repairs, if we are unable to fix your service after 30 days you will be entitled to leave Zen with no termination charges.
In the event that you cancel your order or service prior to completion or repair, you may still be eligible to receive compensation.
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