The Great British Switch Off: Thinking about your next voice service?

Maybe you’ve got one eye on the PSTN/ISDN stop sell that’s around the corner, or perhaps you’re just thinking about replacing your existing comms with something better.

It doesn’t matter how you arrived at the decision, if you haven’t done so already now is a great time to start thinking about your next voice service.

And this month, we’re going to be focusing on one service in particular: Cloud Communications.

But what exactly is it, and why is it better than your existing voice solution?

Read on to find out…

Zen CloudComms

Over the next few of years, traditional analogue voice services will be going away. In fact, new voice lines are already unavailable from a growing number of exchanges throughout the UK.

If you want to keep talking then, you’re going to have to think of your alternatives.

Step in CloudComms (or Cloud Communications, or Cloud Voice – you’ll see it called various things).

At its most basic level, it’s a cloud-based replacement for your existing phone services. Instead of calls being routed over the traditional telephone network, they’re routed (no surprise) through the cloud, with everything carried over the same internet connection you use to do pretty much everything else nowadays.

But to only look at CloudComms as a replacement for existing phone services would be to miss out on everything else it has to offer. Of course, it is an excellent replacement for those analogue services, but even with a basic package you’re also getting added features like call logs, free on-net calls (that’s calls to other users inside your business), directory, fraud protection, management portal access and more.

Calls… and more

With higher tier options you can also add call centre functionality and CRM integration to make CloudComms the centre of your business communications.

And because it’s cloud-based, your phone system needn’t be restricted to the office anymore. Not only can home workers take advantage, but also hybrid workers who might be in a different location from one day to the next.

It’s a far more flexible solution to keeping all your people in touch – with each other, with clients and with customers.

With prices starting at around a tenner a month, it’s also highly competitive against traditional voice services, with many added benefits including:

• Business continuity – with automatic re-routing and failover to alternative locations and devices
• Take your number with you – across locations and devices
• 24/7 management – with access to call logs, recordings and many other management features

It’s also easy to set up, and with very little physical hardware to worry about you just need to plug in your handsets and go.

If you’re looking to take your CloudComms enquiries further, read more about the PSTN/ISDN switch off here or check out our packages here and get in touch.