Find out our latest AWS NPS score

At Zen, we’re big proponents of NPS. It’s an extremely valuable tool for measuring customer satisfaction, and it gives us enormous pleasure when we compare our phenomenal NPS scores with those of other providers. After all, it means we’re providing the service we feel our customers deserve – and that’s the most important thing.

That’s why we were delighted to learn that our latest NPS score with AWS has risen to a whopping +83 – up from an already highly impressive 77.

But what does all that mean?

Customer feedback

The score is based on Zen customer feedback to AWS. It isn’t influenced by us in any way, and in fact the only time we would ever even see any of this feedback is if the customer explicitly gave AWS permission to share it with us.

So, the scoring is entirely independent of us, but some of the things we’ve picked up based on the feedback we have received include:

• Customers have been impressed with the depth and breadth of our AWS knowledge
• Customers have complimented us on our account management and technical skills
• Our staff are considered friendly and highly competent, genuinely interested in helping businesses improve their infrastructure and operating practices
• We have been commended for our knowledgeable and professional support and our adaptability to individual organisations’ ways of working
• Our support in helping businesses migrate their services has also been commended, with businesses enjoying the relationships they have developed with Zen and our people

As a long-standing AWS partner, it gives us great pride to be recognised as a world class provider of AWS services. The expertise and experience we bring greatly complements their market leading products and tools and together we are committed to ensuring a great customer experience and helping businesses fulfil their potential.

To find out more about AWS from Zen, visit our website or call 01706 902579