More than just broadband: Four great reasons for choosing Zen

When you’re shopping for broadband (or phone), obviously that’s the most important thing. You want a great connection, one that’s reliable and sufficient for your needs.

And we’re pleased to say that, with Zen, it’s easy to find the perfect connection for you. With broadband speeds ranging all the way up to 900Mbps, whatever you’re doing online, we’ve got you covered.

But there’s more to a great broadband provider than great broadband. Here are four other reasons why we think you’ve made the right choice in Zen.

1) We’re award-winning

When it comes to knowing you’ve made the right decision, the experience of other customers is all-important. The last thing you want to do is choose a provider that’s universally hated – however good their broadband special offer might sound.

When you choose Zen though, you can be confident that we’re highly rated by most of our customers.

Our status as the only Which? Recommended Provider for broadband, for example, is proof of that, as is our 19-time (consecutive) PC Pro Best Broadband ISP tag. Voted for, as they are, by real customers, these awards provide proof if it was needed that you can rely on Zen for great performance and great service.

Oh, and we mustn’t forget our ‘Excellent’ rating on Trustpilot – way ahead of the industry average.

2) We think differently

At Zen, we’re not about getting a quick buck from our customers. We want our relationship with you to be long term.

Many Zen customers have been with us for well over a decade and have no intention of looking elsewhere. And the reason for that is that we’re committed to putting them first. From our local, UK-based experts who love providing the help and support you need to our commitment to a Zen Contract Price Promise (unlike most other providers, we won’t put your prices up mid-contract), our customers trust us to do the right thing by them.

We don’t always get it right, but we’re always willing to learn and improve.

3) We’re independent

Zen is not some big, faceless corporation. We’re a group of real people, passionate about what we do.

Our founder Richard Tang has promised time and again that he will never sell up. This is a labour of love, built on principles of fairness and happiness for our people, our customers, and our suppliers.

Being independent also allows us to do things that more profit-driven businesses can’t. Take our network investments for example. Rather than squeezing our network to the limit, we continually invest to make sure there’s always extra capacity for our users. So as demands increase – even at the busiest times – we always do our best to make sure you’ll never experience any slowdowns.

4) We want to do the right thing

As a business we feel a responsibility to our community and the environment.

It might sound a tad clichéd, but we really do want to leave the world in a better state than we found it. And we’re putting our money where our mouth is, so to speak.

By becoming a certified B Corporation, we’re now beholden to those principles; embedding a people- and planet-first commitment into our articles of business, and pursuing continual improvement in our approach to people, customers and the environment.

We’re also committed to being Net Zero by 2040, because it’s the right thing to do.

So, if you’ve already found your Zen, we hope you’re enjoying being with a provider that prioritises you and your experience. If you’re on the lookout for better broadband, we think there are plenty of reasons to give Zen a try!