Time is running out: the PSTN stop sell is coming

If you’re still using a traditional landline or ISDN connection for your business communications, you need to act now. The Public Switched Telephone Network (PSTN) that has been carrying voice calls in the UK for many years is being switched off in 2025. But before that, from September 2023 at the latest, you will now longer be able to purchase new copper services or add new features to your existing ones.

This means that if you haven’t done anything to prepare for the switch to full digital networks and communications, you could be left behind with outdated and unreliable technology that will soon become obsolete.

But don’t worry, Zen is here to help you make the transition smoothly and easily. We have a range of solutions that can suit your business needs and budget, whether you need a simple replacement for your landline or a more advanced communications system that can boost your productivity and customer satisfaction.

Full fibre and SOGEA broadband: the future of connectivity

Full fibre broadband is the latest innovation in connectivity. It uses fibre optic cables to deliver ultrafast broadband speeds directly to your premises – and it’s available to more and more premises every day. Full fibre promises a more stable, reliable, and speedy connection than standard broadband. With Zen, you can enjoy unlimited connectivity with up to 900Mbps full fibre broadband download speeds, 29x faster than standard fibre broadband.

But what is full fibre isn’t available in your area yet? Well, we have another option for you: SOGEA broadband. SOGEA stands for Single Order Generic Ethernet Access, and it uses the familiar fibre to the cabinet (FTTC) infrastructure to enable broadband access for properties unable to tap into the full fibre network. It works without a phone service and is available in two flavours, Unlimited Fibre 1 and Unlimited Fibre 2 for download speeds up to 67Mbps.

When you choose an upgrade to full fibre or SOGEA broadband, you’ll also benefit from our Contract Price Promise, which means no price rises for the life of your contract, our award-winning service and support, and our commitment to put people and planet first as a certified B Corp.

If you’re not currently using full fibre or SOGEA broadband, your connection won’t suddenly stop working when the stop sell takes effect, but any upgrades, improvements or repairs will become difficult to obtain, and your connection will start to feel increasingly out of date.

Digital Voice and CloudComms: the future of communication

But what about your voice services? How can you keep in touch with your customers, suppliers, and colleagues without a landline or ISDN connection? The answer is simple: Digital Voice or CloudComms. These are modern communication solutions that use an internet connection rather than a phone line to carry high quality voice calls and data.

Digital Voice is a like-for-like replacement for your traditional landline, with all calls carried over a broadband connection. It offers 1,000 included minutes per month, crystal clear sound quality, and you can even keep your existing number. It’s ideal for businesses that only need a single voice line.

CloudComms is a revolution in business communications. It’s a cloud-based solution that allows you to communicate from anywhere, on any device. You can make and receive calls using your business number on your mobile phone, tablet, laptop, or desktop PC. You can also access advanced features that can transform your team into a fully-fledged call centre.

Change is happening: how will you react?

The PSTN stop sell is not something that can be ignored or postponed. It’s happening now, and it will affect your business sooner or later. The good news is that we can help you make the transition to the future of connectivity and communication with ease and confidence.

You can find out more about the PSTN switch off here.