While others raise prices, Zen is different: Your Contract Price Promise

One of the only things that is pretty much guaranteed nowadays is that the price you pay for everything will increase.

There are lots of valid reasons for that, and sometimes price increases are unavoidable.

But here at Zen, we’re trying to buck that trend… at least when it comes to those nasty in-contract broadband price rises.

As other internet providers announce their annual price hikes, aligning with the Consumer Price Index (CPI) plus an additional 3.9%, we’re standing firm with our commitment to you. We believe in the power of consistency, especially when it comes to your bills. Which is why we introduced the Zen Contract Price Promise – a guarantee that the price you agree to at the start of your contract is the price you’ll pay throughout, with no mid-contract surprises.

Now, you might have heard about the recent Ofcom proposal, which aims to ban inflation-linked mid-contract price rises. It’s a commendable move towards consumer protection, but it’s not a catch-all solution. Providers could still find ways to increase prices within the terms of their contracts. You can read more about our thoughts on the proposal here, but in short we’re committed to going further than what Ofcom is proposing, with a stable price for the duration of your broadband contract.

Our Contract Price Promise is more than just a policy; it’s a reflection of our values as a B Corp certified company that believes in happiness and putting people first. We’re proud to be the Which? Recommended Provider for broadband, of our 20 consecutive PC Pro award wins, and our Excellent rating on Trustpilot. And the main reason for this is that each of those commendations are based on the real feelings of real Zen customers.

So here’s the quick reminder:

When you join Zen, the price you pay for your broadband will be fixed for your entire contract. No annual price rises here, just absolute assurance that the price you pay on day one will remain unchanged. That means no worries about your broadband bill becoming far less affordable, or feeling ‘ripped off’ by an increasingly expensive contract.

And on top of that peace of mind in knowing that your bill will remain the same for the entire contract, we’re also a multi-award-winning provider. So that’s something else that you don’t need to worry about.

Interested in better broadband from a provider that puts people first? Enter your postcode and check out our packages here.