Zen makes it four! Still the ONLY Which? Recommended Provider

They say two’s company, that three’s a crowd, and four? Well, that’s cause for celebration! And we’re celebrating at Zen as, yet again, we’ve been named the ONLY Which? Recommended Provider for Broadband in 2024. This marks the fourth consecutive year we’ve earned the prestigious Which? Recommended Provider status, and the third year in a row where Zen is the ONLY provider to receive the nod.

And it’s made even sweeter by our scores. We earned a maximum five stars for customer service, technical support, communication and, importantly, value for money.

At Zen, we live and breathe our values – putting customers first, caring for the planet, and always striving to be better. That’s why we go the extra mile to make sure that our customers enjoy an exceptional broadband experience. Year after year, Which? agrees as we consistently achieve top scores. This year we earned four stars in categories like connection speed, connection reliability, and ease/speed of contact. But what really makes us stand out is value. We were one of only two providers to score a maximum five stars for value for money, with 85% of our customers rating us highly in this area. Even better, Which? praised our Contract Price Promise that guarantees no mid-contract price rises on our broadband packages.

Here's what Which? had to say: “If you’re with one of the Big Four, it’s worth exploring whether there’s another available provider that deserves your custom more. Our research shows that the grass really can be greener.” They also added that: “Zen Internet generally outdid the big providers, whether you focus on ratings for their connections, customer service or value for money.”

We’d like to extend a massive thanks to our amazing team. From our technicians managing our network to our support people who just love to go the extra mile, you’re the reason for our success.

And to our loyal customers, this win is as much for you as it is for us. Your incredible support and feedback drive us to do better every single day. Thank you!

If you’re not already a Zen customer but are looking for a broadband provider that puts your needs first, check out our award-winning broadband packages by entering your postcode here.

Watch the video!