Five reasons Zen CloudComms is the future-proof communication solution for Enterprises

If your business is embracing cloud migration to modernise its IT infrastructure, don’t overlook your communications system. Beside the fact that the PSTN switch off will soon render them obsolete, outdated technologies like WLR and ISDN cannot take advantage of the agility and scalability offered by cloud solutions.

Here’s why upgrading to Zen CloudComms is the perfect next step in your cloud journey:

1. Achieve scalability and cost savings

Legacy limitations: Traditional WLR and ISDN lines often come with fixed line capacity. Adding new lines or users requires complex and expensive infrastructure upgrades, including potential physical line installations and additional hardware. This inflexibility can stifle your growth, make it difficult to adapt to changing communication needs, and lead to unpredictable costs.

The CloudComms advantage: Zen CloudComms – for all practical purposes – is infinitely scalable. You can effortlessly add new lines or users as your business expands, without the physical limitations of legacy systems. This on-demand scalability ensures your communication infrastructure seamlessly adapts to your growth, keeping costs in check and eliminating unexpected upgrade expenses. Plus, CloudComms eliminates the need for expensive on-premises PBX hardware and associated maintenance fees, delivering significant long-term cost savings.

2. Boost agility with enhanced flexibility

Legacy limitations: Traditional phone systems are inflexible. Customising features or integrating new technologies often requires complex and costly modifications, sometimes requiring specialist third party intervention. This rigidity can hinder your ability to adapt to evolving communication trends and keep pace with your business needs. It could even impact your bottom line due to third-party costs.

The CloudComms advantage: CloudComms offers a wealth of customisable features that can be easily tailored to your specific requirements. Enable a full call centre solution, integrate features like advanced call routing and video conferencing, communicate with clients and customers on their terms via email, live chat and social media, and optimise your communication workflows. With cloud-based architecture, new features and updates can be rolled out seamlessly, helping you to continually evolve and adapt your communications as your business grows.

3. Empower your workforce with seamless remote collaboration

Legacy limitations: WLR and ISDN systems are primarily designed for office-based communication. Remote workers trying to integrate with traditional phone systems often face barriers like limited accessibility, unreliable call quality, and difficulty joining company-wide calls. This can lead to disjointed communication, hindering collaboration and impacting the productivity of your distributed teams.

The CloudComms advantage: CloudComms is built for modern, geographically diverse workforces. With features like remote access and mobile integration, your employees can connect, collaborate and access essential tools from anywhere in the world. Regardless of location, it’s like having all your people in the same office, boosting teamwork and productivity and ensuring a seamless experience.

4. Ensure business continuity

Legacy limitations: Traditional phone systems rely on on-premises hardware that is susceptible to power outages, hardware failures, or even physical disasters. A single point of failure can potentially take down your entire communication network and bring business to a standstill.

The CloudComms advantage: By hosting your communication in secure, geographically distributed data centres, CloudComms provides multiple layers of redundancy and uptime guarantees. Even if there’s an issue at your physical location, your communication system will remain fully operational, minimising downtime and safeguarding your business continuity.

5. Enhance customer experience

Legacy limitations: Traditional phone systems lack many of the features that can elevate customer experience. Inefficient call handling, limited self-service and a lack of readily available insights can lead to customer dissatisfaction.

The CloudComms advantage: CloudComms provides a comprehensive suite of features designed to enhance customer experience. From intelligent call routing to call recording and in-depth analytics, with CloudComms you’re better able to give callers the experience they want and continually enhance and optimise your strategy.

Right-sized solutions for today and tomorrow

Many enterprises mistakenly believe that advanced communication solutions require massive upfront investments. With Zen CloudComms, you can start with the exact solution your business needs today and smoothly scale as your requirements change.

Whether you currently need a single line for a remote office, a straightforward replacement for your legacy system, or a fully featured contact centre, CloudComms offers tailored solutions for any business size or need. This adaptable approach reduces unnecessary upfront costs and allows your communications infrastructure to grow with your business.

Choose Zen CloudComms and ensure that your communication infrastructure is not only reliable and scalable, but also empowers your workforce and elevates your customer experience. Don’t wait until the PSTN switch off forces your hand. Discover how CloudComms can future-proof your business communications and acceleration your cloud migration.