Better broadband: What makes Zen the trusted choice?

Choosing a broadband provider is a big deal. Getting it right is important, but from technical jargon to confusing contracts, and the frustration of patchy broadband when you need it, it’s hard to find a provider you can rely on.

At Zen, we understand that a good broadband connection is about more than wires and speeds – it’s about trust. And that’s what sets us apart. But don’t just take our word for it:

Industry recognition

We’re the UK’s only Which? Recommended Broadband Provider, a title we’ve held for the last four years. But that’s not all, because we’ve also been named the PC Pro Best Broadband ISP for a staggering 20 consecutive years, and we’re consistently top-rated by publications like ThinkBroadband.

Customer loyalty

Our awards and accreditations reflect something more important though: the satisfaction of our customers. With an ‘Excellent’ rating on Trustpilot and more than one in four customers staying with Zen for more than five years – which is a big deal in our business – our loyal customers are our best advocates.

In their words

Speaking of which, we’ll be sharing some real customer quotes from Trustpilot throughout this article to give you a flavour of what real Zen customers think in their own words. Like this customer who said of us: “There’s a reason Zen gets the awards every year. They are so superior to everyone else. Tech support is totally amazing and always accessible. Zen is the Apple of internet providers!”

The Zen difference – putting people first

Industry accolades and fantastic customer reviews are reflective of the things that we do to help make your life easier. Here are a few things that help make Zen stand out:

• Predictable pricing: Our Contract Price Promise means no mid-contract price hikes – just predictable bills, so you can plan your household budget without worrying about sudden broadband bill surprises. “Not increasing my pricing mid-contract is a game changer!”
• Human support: When you call, you’ll speak to our friendly, knowledgeable team in Rochdale. They’re here for you, and love to solve problems quickly with no long wait times. “The main differentiator is that when you have a problem a human helps resolve it ASAP”.
• A company that cares: Our Great Place to Work® recognition shows that we value our people. And happy staff, as we always say, leads to happy customers. We also consistently give back to our community through regular fundraising events and encouraging all our people to take their paid volunteering days. “Zen always seemed to be made of human beings who were kind and supportive”, said one happy customer.
• Technology that just works: Reliable connections, powerful Zen routers, a fixed IP address as standard, and smooth switchovers let you focus on what matters, not troubleshooting your internet. “What a difference Zen Broadband has made to our connection. Incredibly fast speeds at reasonable rates and with a WiFi booster it’s still cheaper than most providers.”
• Customer loyalty for a reason: People stay with Zen for years because we consistently deliver on our promises. "I have used Zen for home and business for almost 20 years", says one customer. "Always reliable, always answer the phone promptly and always willing to help customers. Vastly different to what my friends say about other providers."

Have you found your Zen yet?

If you’ve already discovered the Zen difference, thank you. We exist for our customers, and it delights us when you’re happy.

Still looking for a broadband provider you can trust? Experience Zen’s service for yourself and see why customers choose to stay with us year after year. Enter your postcode to see what award-winning broadband packages are available in your area.

You can read more real Zen reviews on Trustpilot.