Zen continues winning streak in Broadband Genie awards

Earlier this year, Zen was crowned the Best Widely Available Provider in the Broadband Genie Home Broadband Awards, which takes us to a fifth consecutive win in the consumer champions’ awards.

Zen customers recorded an average satisfaction score of 88% to finish top of the category. But what is the story behind Zen earning the accolade?

Delivering on speed

Speed is one of the most important factors of great broadband service. We offer a variety of speed options starting from 100Mbps up to 900Mbps, with an option to suit every household’s demands.

Transparency is important, we’re signed up to Ofcom's Voluntary Code of Practice: Residential Broadband Speeds, which means we’ve committed to providing customers with honest and realistic information on the broadband speed they would receive.

To back this up, we scored a speed satisfaction score of 87% in Broadband Genie’s awards. This put us firmly in the top five, showing how our customers agree they're getting the speed they signed up for.

Resilience and reliability

What’s the point of fast broadband if you can never rely on it? In the UK, 17 million people have reported outages with their broadband. Internet access is a critical part of our daily lives, and there is nothing more frustrating than being in the middle of something important and your connection dropping out.

We’re proud to have scored 90% for reliability in Broadband Genie’s Awards, that’s more than 15% better than the industry average.

Customer care

At Zen, we put the customer at the forefront of everything we do, and our customers gave us a customer care score of 89%, which places Zen in the top three providers in the country.

For years, we’ve been putting in the groundwork to ensure we deliver the best service: We’re accredited by Best Workplaces Lists as a Great Place to Work in 2024 and happy staff means happy customers. So if you do ever have a problem with your service, there will always be a happy helping hand to assist you.

We also promise to never raise the price you pay for your broadband service midway through your contract. If you’d like to hear more about what our customers have to say about us, head over to our Trustpilot page.

Are you ready to switch?

Broadband contracts usually run for 18–24 months. Many broadband customers are unaware they're out of contract and are free to switch provider. Enter your address into our broadband checker to find out which deals are available to you and start your switch today.

Just before you go!

We know reviewing bills can sometimes feel a little daunting, but it doesn’t have to be. By switching your broadband, not only will you get a 5-star service, customers can save on average £184 a year by switching to a new provider.

Broadband Genie runs their awards on an annual basis, this year's awards were based on 2,662 broadband bill payers, 413,723 customer speed tests and a judge's panel.