Zen named Best Broadband ISP for the 21st year running

We’re delighted to share that we have once again been named Best Broadband ISP by PC Pro. This is the 21st consecutive year that we’ve been awarded this title, and each win feels just as meaningful as the last.

What keeps Zen at the top?

For us, it’s simple: we’re here for our customers. We know that great broadband isn’t just about the numbers; it’s about reliability you can feel, service that means something, and a connection that’s as personal as it is powerful.

For us, being number one isn’t the goal; it’s a result of our commitment to doing things right. And as one Zen customer shared in the PC Pro survey: “[Zen is] so much better in every way than any of our many previous providers.” Another simply added that Zen is “so easy to deal with.”

Focusing on what matters

Our service is designed to let you focus on what matters most to you, all while knowing that your broadband connection is in safe hands. That’s why PC Pro’s readers rated us so highly in all categories – reliability, customer support, value, speed, and whether they’d renew. In fact, we were the only provider to score more than 90% in any of these categories, and we happened to score more than 90% in them all!

At Zen, we’re dedicated to giving you an experience that’s as seamless as possible, from daily browsing to streaming or staying in touch with friends, family, and colleagues.

Building for the future

As we look ahead, we’re driven by our commitment to people, our planet, and doing the right thing. That means we’re serious about achieving Net Zero by 2040 and maintaining our B Corp status, ensuring that Zen remains as sustainable as it is reliable.

And we recently launched our fastest ever broadband services to keep our customers at the cutting edge for gaming, streaming, working and more.

A huge, heartfelt thanks

To everyone who’s chosen Zen, thank you. You’re the reason we’re here, and we’re grateful every single time we receive this recognition. We’ve already said it’s not about winning awards, and that’s true. But every award we receive helps remind us of why we’re doing this, and what really matters. It helps us to understand what our customers love about Zen and what we could be doing better, because putting people and the planet first is at the heart of everything we do.

Here's our founder and CEO Richard Tang with a few words: