Why the way we do business is good for your business

In the connectivity world, just as in nearly every area of business, there are companies who compete solely on price. It’s a race to the bottom. As the price falls, so does the quality of the service you receive, the reliability of the network you rely on, and the expertise of the staff you deal with.

Zen’s prices are competitive, but we know we’re not the cheapest. Instead, we offer real value. Here we’ll explain what we mean by that.

Our network

We run one of the largest independent data networks in the country - and one of the most advanced. We’ve invested millions of pounds into making our network one of the best in Europe. Quite literally, as an independent business our profits are reinvested into improving services, not paying shareholders.

What does that mean for you? It means you get the performance and resilience your digital activities need and the freedom to operate without limits. A good network is the solid foundation of so many business operations. It’s not something you can afford to leave to chance.

We have also developed close relationships with Openreach and CityFibre, and more are coming, so we can offer real choice, and the performance levels you need.

But don’t take our word for it. We’ve just come first in the latest Expert Reviews awards for best broadband speed, with 95% of Zen customers saying they are satisfied with the speeds they get, well ahead of the second-place provider. That’s what network investment means in practice

Our people

We don’t just invest in our network. We invest in our people too. That means the people you deal with at Zen are always knowledgeable, helpful and committed to your cause.

That could be your account manager, advising you on an upgrade that they think would benefit your business. They can give proactive advice because they know your business well and understand your systems and processes.

It could be a member of our technical team, finding the quickest solution to your problem. With Zen, your issue is our priority up until the moment you tell us it's fixed. Often, businesses only find out the true worth of the price they pay for connectivity when something goes wrong.

There’s another way we invest in our people that means better service for you. We don’t pay commission to sales staff. That means their priority is finding the right solutions for your business, not hitting a sales target. We value long-term relationships over quick wins.

Our philosophy

In fact, in every area, we strive to do business the right way. We like to say that our dedication to customers is built into our DNA, and that’s much more than just a slogan.

For example, we’re completely clear and transparent about what you pay and what you get in return. There are no hidden extras or nasty surprises. What’s more, our price promise ensures you’ll never be hit with an in-contract broadband price hike. What you pay for business broadband at the start of the contract will be exactly what you pay at the end.

That’s just one part of our determination to do the right thing, by our customers, our people and our planet. Another is our position as the UK’s largest B Corp certified ISP, underlining our commitment to using business as a force for good.

What does a B Corp do differently? In Zen’s case, it puts people before profit and always considers the impacts of business decisions on people and the planet. We’ve already become carbon neutral and have committed to becoming a net zero business by 2040.

The glue that holds all of this together is our independence. Being independent allows us to focus on providing happiness to our people, customers, partners and suppliers, rather than returns to shareholders. We’re a proudly independent business and always will be.

Price is not the same as value

Our network, our people and our philosophy mean that, though we may not charge the cheapest price, we think we do offer the best value. We help you push your business forward through an advanced data network, a complementary product range, beneficial partnerships, great service and a commitment to doing business the right way. We believe we charge a fair price for our holistic and far-reaching commitment to our mutual success.