Why does my WiFi keep disconnecting?

If your WiFi keeps disconnecting during important video calls, gaming sessions, favourite shows, or while you’re working from home, you’ll understand the true meaning of frustration! But why does WiFi keep disconnecting, and what can you do to fix it? In this guide, we’ll explore some common reasons for WiFi disconnections and share solutions to help you maintain a stable, reliable connection.

Common reasons your WiFi keeps disconnecting

1) Interference and signal issues

One of the most common reasons your internet keeps disconnecting is interference from other devices. Household items like microwaves, cordless phones, and even neighbouring WiFi networks can interfere with your connection. This interference can cause WiFi dropping issues, especially in crowded apartment buildings or homes with many electronic devices.

2) Router placement and range

Router placement plays a big role in connection quality. If your router is tucked away in a cupboard or obstructed by walls and furniture, it may be that your WiFi keeps disconnecting because the signal weakens over distance. A poorly positioned router can lead to WiFi dropping in different areas of your home, particularly in larger or multi-story homes.

3) Router age and outdated hardware

Your router may once have been a reliable sidekick, but if it’s beginning to show its age, you could find your internet connection keeps dropping more than it used to. If you think your router’s age is causing these issues, contact your Internet Service Provider (ISP) to see if they can help by supplying a newer model.

4) ISP or network congestion

At times, your internet cutting out may be due to issues with your ISP. Network congestion during peak hours can impact speeds and stability, which may be the reason your internet connection keeps dropping. At Zen, we don’t throttle any of our customers’ connections, and our network is built to accommodate peaks in demand, so congestion on our network should only be a rare occurrence.

Troubleshooting steps to keep your WiFi connection stable

Take control of your WiFi connection with these simple yet effective troubleshooting tips:

1) Adjust router placement

Start by finding a more central, elevated position for your router. Placing it in an open space, away from walls or large metal objects, can help reduce WiFi dropping issues. This simple step can often resolve WiFi disconnection issues caused by poor placement.

2) Reboot your router for a fresh start

Sometimes, the simplest solution is the most effective. That’s why the old ‘turn it off and on again’ adage is still a staple part of any good IT technician’s armoury. Restarting helps clear the router’s memory and refresh its connection with your devices, which can reduce the chances of WiFi dropping and address temporary issues that may cause your internet to disconnect. To restart, unplug your router for 30 seconds, then plug it back in and allow it to reboot fully.

3) Reduce interference

Minimising interference from other electronic devices can make a big difference. Keep devices like cordless phones or baby monitors away from your router to help fix WiFi disconnecting problems. Some routers also have settings that allow you to switch channels to reduce interference and maintain a stable connection – though this is often an automatic feature on modern routers.

4) Update or replace outdated equipment

If you’re using an out-of-date router (is it more than five years old?), consider an upgrade. Newer models are equipped to handle more connected devices and provide better speed and range, which can reduce the frequency of internet dropping. Investing in a quality router is often an effective way to prevent issues that lead to the ‘why does my internet keep cutting out?’ question.

5) Check for damaged cables

Loose or damaged cables connecting your router to the wall or modem can disrupt your internet connection. If you’re experiencing your internet cutting out, carefully inspect each cable and, if possible, replace any that look worn or frayed. Ensuring a solid, undamaged connection between your devices and your router can help stabilise your WiFi connection.

6) Contact your ISP for support

If you’re still experiencing issues after troubleshooting, it may be time to reach out to your ISP. Sometimes, it could be that your internet keeps disconnecting due to network-level issues that only your ISP can address. Describe the symptoms you’re experiencing, and they may be able to diagnose and fix any underlying issues.

Troubleshooting WiFi disconnections on different devices

Even with a good WiFi setup, you might occasionally experience connectivity problems on specific devices. Here’s a breakdown of troubleshooting tips for your favourite gadgets:

Smartphones and tablets:

• Toggle WiFi on/off: Sometimes a simple reset does the trick. Turn your WiFi off and on again in your device settings.
• ‘Forget’ the network: Go into your WiFi settings and select ‘forget’ the network. Then, reconnect, (you'll need to re-enter the password). This can clear any glitches.
• Check for updates: Ensure your device’s operating system is up to date. Outdated software can sometimes cause compatibility issues.

Laptops:

• WiFi adapter issues: If you’re using a laptop, ensure the WiFi adapter is enabled and functioning correctly. You can usually find this in your network settings.
• Run network troubleshooter: Windows and MacOS have built-in troubleshooters that can automatically diagnose and fix common WiFi problems.
  

Smart home devices:

• Location, location, location: Devices like smart speakers or security cameras might have weaker WiFi if they’re far from the router. Try moving them closer.
• Check for interference: Other devices emitting radio waves can interfere with smart home device signals.

A reliable solution for whole-home WiFi coverage – Zen’s EveryRoom service

If you still have connectivity issues despite these efforts, you might want to consider a mesh WiFi solution like Zen’s EveryRoom (or an eero TrueMesh system if you’re on our fastest broadband package). Mesh WiFi systems use multiple access points to provide a seamless, reliable wireless network connection throughout your home, reducing the chances of WiFi intermittent connection issues in hard-to-reach spots. With EveryRoom, you’ll enjoy stable connectivity, whether you’re working in the home office, streaming in the living room, or gaming in the bedroom.

For further troubleshooting resources, check out our Performance Issues page, or if you’re working from home, visit our Working From Home page for tips on maintaining a stable internet connection.

Enjoy a smoother internet connection

By understanding the root causes of connectivity issues and taking these simple steps, you can avoid the frustration of internet cutting out unexpectedly. From adjusting router placement to upgrading outdated equipment, each solution brings you closer to a stable WiFi experience. And with Zen’s EveryRoom, you can ensure reliable, whole-home coverage that keeps you connected wherever you are.

So stop asking ‘why does my WiFi keep disconnecting’, and start enjoying your broadband!