How to switch broadband providers: One Touch Switching is easy with Zen

Think switching broadband provider is a hassle? Not anymore. With One Touch Switching (OTS), it’s easier than ever to make the switch and enjoy a better broadband experience. All it takes is a few simple details and five minutes of your time.

Here’s our guide to your easy switch with Zen Internet.

What is One Touch Switching?

One Touch Switching makes moving to a new broadband provider simple. Instead of juggling calls and emails with two companies, your new provider does the hard work for you. Less hassle, no paperwork, and a smooth, stress-free switch.

Why One Touch Switching?

Well, for a start, it’s now the law. Broadband providers are required to follow the One Touch Switching process to make switching simpler for their customers. And OTS really does bring a host of benefits, including:

• Simplicity: The process is designed to be straightforward and easy to understand, with minimal paperwork and hassle.
• Speed: Switching can be completed quickly. Just choose a service with your new provider, and we’ll guide you through the process.
• Transparency: You have the right to clear and accurate information about the process, including potential costs and impacts.

How One Touch Switching works with Zen

At Zen, we’re committed to making your switch as smooth and stress-free as possible. Here’s how it works:

1. Choose your new Zen plan: Pick the Zen plan (phone and broadband)  that works for you then give us some of your current provider details.
2. Receive switching information: We’ll send you the key info about your new Zen service, plus any important information from your current provider — like early exit fees or your final bill.
3. Give your consent: Review the information and give your consent to make the switch.
4. Sit back and relax: We’ll handle the rest. On the agreed date, your new service will start, and your old one will stop. That’s it!

Why choose Zen for One Touch Switching?

Zen isn’t just another broadband provider. We genuinely care about our customers, the planet, and doing things the right way. Here’s why we think switching to Zen is a great move.

• Award-winning broadband: We’ve been consistently recognised for our fast, reliable broadband connections. We’re the 21x (consecutive) PC Pro Best Broadband ISP, and a Which? Recommended Provider for Broadband for five years in a row!
• Commitment to sustainability: We’re a certified B Corp, committed to using business as a force for good. We’re carbon neutral and are on a journey to being Net Zero by 2040.
• Top customer service: Last but by no means least, as the 2024 Which? Customer Service Brand of the Year, our UK-team is dedicated to putting people first, with friendly, helpful, expert support all the way.

Worried about switching? Here’s what you need to know

We understand that switching broadband providers can raise some questions and concerns. Here are some of the most common ones we’ve heard:

• Will there be any service interruption during the switch? In most cases, your switch should be seamless. We’ll coordinate with your old provider to make sure everything goes smoothly. You might notice a short pause in service while your old one disconnects and your new router finishes setting up.
• Are there any hidden fees or charges associated with switching? We’ll be upfront about any switching costs, so there are no surprises. Your current provider might also get in touch about any final payments or early exit fees you still owe.
• What if you can’t find my details with my current provider? If we can’t find your details with your current provider, we may ask you for some more information. On rare occasions, if a match can’t be found, we may need to pause the OTS process and ask you to call us.
• How long does the One Touch Switching process take? The process of ordering your new service and cancelling your old service should only take a few minutes. We’ll need you to tell us the services you wish to order and give us some details of your existing provider. There will be a short wait while we match your details to your existing provider, and then they may contact you with some important information.
• How quickly will my new service be set up? We usually let our customers know that it can take up about two weeks to get everything up and running. But with One Touch Switching, it could be much quicker. You’ll be able to choose your activation date as part of the process.

Ready to switch?

If you’re ready to experience the simplicity and ease of One Touch Switching, Zen is here to help. Check out our Check out our broadband plans plans and enjoy hassle-free switching today.