Doing right by people and planet: Zen’s purpose evolves

At Zen, we’ve always been clear about who we are and what we stand for. We’ve built our reputation by genuinely caring about our customers, our people, and our partners. Today, we’re taking a moment to give you an update on a simple but meaningful shift in how we express our purpose:

“Do right by people and planet.”

Why the update?

We believe a clear purpose drives every decision we make — like choosing to keep our customer support in-house, or our broadband contract price promise. While our commitment to happiness — for our customers, our teams, and our partners — remains a fundamental part of who we are and what we do, we wanted our purpose to better reflect our responsibility to the wider world.

And we think this updated statement does that, encapsulating our enduring commitment to people and our growing responsibility toward sustainability and environmental impact.

What’s staying the same?

The heart of Zen hasn’t changed. We’re still proudly independent, driven by long-term thinking rather than short-term gains. We’re still committed to exceptional service, transparency and integrity. And, of course, our people-first approach remains most important — because doing the right thing starts with caring about those around us.

What does “people and planet” mean?

When we say “people”, we mean everyone we interact with: our customers, employees, suppliers, and the communities we serve. Doing right by people means acting with fairness, transparency, and respect, building relationships based on trust.

Doing right by planet means taking practical, meaningful steps — like switching to 100% renewable energy across our data centre and office and working with suppliers who share our commitment to sustainability. It’s about choosing actions that genuinely help the environment, like investing in greener technologies, reducing our carbon footprint, and always looking for ways to make a positive and lasting impact.

Join us on our journey

We know that doing right isn’t always the easiest path, but it’s the one we’re committed to taking — today and long into the future. We invite you to join us as we keep listening, improving, and pushing ourselves to do better — for both people and planet.

Thanks for being a part of Zen’s story. We’re looking forward to where our new purpose will take us in the future.