1. Accessing Email Deliverability Settings

• First, open your cPanel and log in (for a guide on how to do this look here)
  
  
• Select "Email Deliverability" from the "Email" sub-menu
  
  
  
  NOTE: If you're using external email servers instead of cPanel for sending your domain emails, you'll need to manually adjust the following cPanel Suggested SPF policy. Please consult your IT Support to do this.

2. Finding Generated DKIM/SPF Records

• Find your domain name within the list and click the "Manage" button
  
  
  
• You'll see information for "DKIM" and "SPF" records
  
  
  
• You don't need to do anything with the information here yet, but keep this page open as we'll need it later.

NOTE: If you've registered your domain with a third party, or using external name servers, you'll need to add these SPF/DKIM records onto the DNS platform you use. 

3. Logging into your Portal

• Go to the "My Account" section of the Zen website and enter your username or password
  
  
  Note - If you are not signed up for the portal click the button to "Sign Up for a Zen Account"

4. Finding DNS Tools

• Select "Services" at the side of the main Portal page
  
  

• Then select the "DNS" tab
  
  

• Search for the service you want to change the records for, using the "Domain name" then select it from the list
  
  

• Within the service, select "DNS settings"
  
  

• Then select "Advanced DNS Tools" from the three options
  
  

5. Adding the SPF Record

We now need to copy the information from the previous cPanel page, into the TXT record page on the Zen Customer Portal.

• Copy the "Name" from the Suggested SPF record on cPanel, into the "Hostname/Subdomain " field on the Zen Customer Portal.
  
  
  
• Now copy the "Value" from the Suggested SPF record on cPanel, into the "Text" field on the Zen Customer Portal
  
  
  
• Finally click "Add" on the Zen Customer Portal to add the record.

6. Adding the DKIM Record

Like with the SPF record. Copy the information from the previous cPanel page, into the TXT record page on the Zen Customer Portal.

• Enter "default._domainkey" into the "Hostname/Subdomain " field on the Zen Customer Portal
  
  



• Now copy the "Value" from the Suggested SPF record on cPanel, into the "Text" field on the Zen Customer Portal
  
  



• Finally click "Add" on the Zen Customer Portal to add the record

Still Need a Hand?

If encountering problems entering any records, feel free to contact our Web Hosting team.