Setting up your Eero

Full Fibre

1. Download and Log in to the Eero App

The Eero App is required for setup, You can find a link to each of the common App stores here.

The Eero App with the option to sign in highlighted

2. Removing Existing Broadband Equipment

If you've moved to Zen from a previous provider, carefully disconnect any equipment from your old ISP to make way for your new Eero.

3. Connecting Your Eero to the ONT

If you need help finding your ONT, look for a white box labelled "Openreach" mounted to a wall within your property (usually on the ground floor).

  • Plug the Ethernet cable provided with your Eero into "LAN" on your ONT

FRITZ!Box LAN Port going into a LAN Port via a Ethernet cable

  • Now connect the other end of the Ethernet cable into a "2.5" Ethernet Port on your Eero

FRITZ!Box Ethernet cable to Lan 1 | Zen internet

4. Connecting the Power Cable
  • Connect the UK style power cable into a mains power socket, then connect the USB Type C cable into the back of your Eero
  • When your service is activated, the "PON" light on your ONT will go solid green and the "LAN" light will start flashing once it's talking to your router

Example of a normal working ADTRAN ONT

  • You'll be ready for the next step of setup when the Eero light changes from flashing White to solid Blue. If this doesn't happen after some time restart your Eero using the steps here
5. Setup your Eero in the App
  • Go back to the Eero App and press "Get Started"

Eero App with the option to get started highlighted

  • Then press "Start"

Information of what's within an Eero Box and a button to start setup

  • The set up steps shown in these pages have already been completed, so select the arrow on each to continue

Option to skip three steps within the Eero App highlighted

  • If prompted, allow access for the Eero App to use Bluetooth, as this is needed for setup

Option to allow access to Bluetooth in the Eero App

  • The App should now locate and configure your nearby Eero automatically

Eero App with a loading screen as it searches for a gateway

  • If your Eero encounters a problem "reaching the Internet" please follow the setup steps here
6. Entering WiFi Details
  • From the options shown, select the most appropriate location for your Eero. Or set a custom name

Eero add device interface with the options for different home locations

  • Set a name for your WiFi Network, this is the name you will look for when connecting your devices to WIFi

Eero app with the option to setup a WiFi Name highlighted

  • Now set a Password for your WiFi, then press the "Create Network" button to complete the setup of your Eero

Eero app with the option to setup a WiFi Password and Create Network highlighted

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