Finding your Webspace FTP Details

Zen Webspace Switch Off Part 1
Zen are switching off our Webspace, but what does this mean for you? 

If you've been sent this guide from us, you've used your Zen Webspace in the past to either store images or host your static website.

As of 31/10/2023 we're shutting down this service, so if you no longer want the data on your Webspace, then great news, we'll handle the removal of your content safely and securely when we switch this off. 

If you'd like to keep the content currently on your Webspace, we've prepared a step-by-step journey below where we show you what you need to do to access, download and even re-host your content if you'd like.

1. Logging into your Portal
  • Browse to the Zen Customer Portal here, and enter your username or password

    text fields for an email address and password with an orange button for sign in
2. Finding your Technical Details
  • Click the "My Services" tab at the side of the page
a portal interface with the option to select My Services highlighted

  • Now select the "View Technical Details" option under "General"
Portal interface with multiple Menus and Sub-Menus with the option for View Technical Details highlighted
Please pick which of the below that matches what you now see on screen

If you only see a domain name (may include a cPanel) within the list, click the image below to continue

Highlighted Domain Name service shown in the Zen Customer Portal

If you see any type of broadband service within the list, click the image below to continue

    Highlighted broadband service shown in the Zen Customer Portal
Carbon Neutral
Phone | Zen Internet
Zen Internet - Home SalesSales
01706 902573
Phone | Zen Internet
Zen Internet - Customer EnquiriesCustomer Enquiries
01706 902001