About broadband

Switching to Zen is as easy as one, two, three! Simply check your existing contract, pick your package and switch. You no longer need a MAC code to change your internet provider, just place your order with us and we’ll take care of the rest.

For full details, visit our home broadband how to switch page.

Yes you can. We appreciate that not all phone and broadband contracts run in sync, and that’s why we’ve made all our broadband products available with and without line rental. So if your broadband contract is up but your phone contract isn’t, you can still make the switch to Zen and simply add line rental at a later date if you wish.

It means exactly what it says. When you take your broadband with Zen, you can download and upload as much as you want and we’ll never slow you down. Unlike other providers, we don’t have a fair usage policy or enforce traffic management, and that means you’re free to enjoy the internet as it was intended.

Average speeds are supplied by thinkbroadband.com, an independent organisation that operates home speed tests on user connections.

In order to provide the best indication of a typical customer’s ‘real-world’ experience, the average speed is calculated from tests run throughout the full 24-hour period of each day. Additionally, tests are carried out on equipment including PCs, tablets, phones and games consoles over both wireless and wired connections.

The speeds quoted are based on the average UK download speeds from the period 1 Jan 2018 – 31 March 2018. For more information, or to compare Zen’s speeds to those of other providers, please visit https://www.thinkbroadband.com/news/7967-uk-broadband-speed-test-results-for-february-2018.

All our packages come with unlimited usage as standard, so there’s no need to worry about how much downloading or browsing you’ll be doing. The only choice to make is how fast you want your connection to be.

If you’re happy just browsing the web and sending emails, then you might be okay with one of our Fast Broadband packages. If you enjoy streaming video or have a large family though, a Superfast Fibre Broadband package might be more suitable.

An IP address is the number used to identify the location of your computer on the internet, which enables it to communicate with other computers and websites.

A static IP address from Zen means that this number assigned to your computer never changes. It is a fixed, permanent address, a little like the number of your house for example. You will need a static IP address if you want to:

• Run your own FTP server.
• Host your own website.
• Host online gaming sessions.
• Connect to your computer from anywhere in the world via remote access.
• Ensure other computers can locate your computer anywhere across the internet.

We have made it as easy as possible to buy your broadband and phone service online. Simply select the broadband deal you want, based on speed, select your preferred phone package and enter your contact and payment details. Then sit back and our Zen team will get to work. Keeping you updated at every step along the way.

At each point in the order process look out for the ‘i’s’ – we know that there is lot of jargon to get through, so the ‘i’s’ will explain everything in plain English.

Once the order has been placed:

• We will automatically receive information on your current provider for both broadband and phone, and our Zen engineers will contact them and make the switchover for you. If you are a cable customer, the process is slightly different, but we will take you through it.
• You will receive a series of ‘welcome’ emails that contain all the information you need to get up and running, and importantly keep you updated on the status of your order.
• You will also receive a welcome pack through the post, which will give you additional information about your service from Zen.

You don’t need to call us, everything will be in hand. If we need to get in touch then we have your details. In the meantime wait to receive the updates on your order via our emails that we will send to you once you have made the online order.

The dual band FRITZ!Box 7530 uses two wireless networks at the same time, making it a perfect wireless hotspot for all computers, smartphones and tablets.

With two different frequencies available, your business can benefit from higher wireless speed and even greater range. The FRITZ!Box 7530 also has an integrated DECT telephone system, as well as gigabit Ethernet, a USB port, media server and easy-to-use VPN functionality.

Discover more about Zen's comprehensive FRITZ!Box 7530