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Digital Voice
It's time to make the call...
Our Digital Voice solution is a home phone service that supports your fibre product.
Make the move to Digital Voice today, call our team on 01706 902 570
Stay in touch...
Working seamlessly with your fibre connection, Digital Voice helps you stay in touch with friends and family. Includes 1,000 landline and/or mobile minutes. To find out what's included in your package, please click here.
Add Digital Voice to your broadband bundle for just £6 per month.
Why should I take Digital Voice?
For just £6 a month, you'll get your Digital Voice line and 1,000 inclusive monthly minutes to mobiles or landlines. You will also have access to some of the lowest call rates available and other fantastic features.
If you already have a telephone number that you'd like to retain then you can port your telephone number across to Digital Voice for free.
In 2025 there will be a 'switch off' of traditional phone technology, so taking a Digital Voice solution now will mean your phone line won't face any disruption in the coming years.
What’s included in your
Digital Voice package?
Digital Voice is available to fibre customers to support your Ultrafast connectivity and provide high quality voice capability too without the need for a phone line. Our Digital Voice product enables you to make HD calls together with a great value 1000 monthly minute bundle for calls to mobiles and landlines.
The service works seamlessly in conjunction with your Fritz!Box router, simply plug in your existing telephone handset to the back of your Fritz!Box and you’re good to go!
Voicemail
Allow your callers to leave a voicemail when you're not available
Number Withheld
Dial 141 before a call to prevent the other party from seeing your phone number
Call Waiting
Get a notification of another inbound call when you're on the phone
Call Diversion
Forward your Digital Voice calls to another device when you're away from home
Call Barring
Prevent calls being made to international or premium rate destinations
Blacklisting
Blacklist numbers from nuisance callers to prevent them calling you again
What’s included in your
Digital Voice package?
Digital Voice is available to fibre customers to support your Ultrafast connectivity and provide high quality voice capability too without the need for a phone line. Our Digital Voice product enables you to make HD calls together with a great value 1000
monthly minute bundle for calls to mobiles and landlines.
The service works seamlessly in conjunction with your Fritz!Box router, simply plug in your existing telephone handset to the back of your Fritz!Box and you’re good to go!
Included
Voicemail  | |
| Number withheld | |
| Call waiting | |
| Call Diversion | |
| Call Barring | |
| Blacklisting | |
| Call history |
Key features
Our digital voice service costs just £6 per month and provides you with some of the lowest call rates available. This package includes 1,000 minutes to call UK landlines or mobiles monthly.
Calls are billed by the minute (with each call rounded up the nearest minute), helping you to manage your service more effectively.
Calls are billed by the minute (with each call rounded up the nearest minute), helping you to manage your service more effectively.
General billing information
- Charges are pence per minute (PPM) and include VAT.
- Calls are billed by the minute (with each call rounded up the nearest minute).
- For mobile tariffs please refer to these rates.
- For other service numbers please refer to these rates.
How we calculate call charges
Calls are subject to a minimum length of one second and are rounded to the nearest minute (e.g. if a call lasts 25 seconds, it will be rounded up to one minute on your bill). If applicable, a call setup fee is added. Fixed fee calls have a fixed-cost element for part (or all) of the call (e.g. 5p for the first five minutes or 25p per call). For calls to service numbers beginning 084, 087, 09 and 118 the access and service charges are rounded up to the nearest minute. There is no setup fee for these calls.
UK and Standard Mobile Call Rates (pence per minute)
| Call type | Price (all day) |
|---|---|
| UK local & national calls (01, 02, 03 numbers) | 16ppm (outside of bundle) |
| UK mobile - EE, Three, Vodafone and O2 only | 16ppm (outside of bundle) |
| 084, 087, 09 & 118 numbers | 11ppm charge plus service charge |
| Standard call setup fee | 19p per call |
International Call Rates
Our International pricing structure splits all International destinations into five bands: A, B, C, D and E.
The cost for making calls (landline and mobile) to each of these bands are presented in our International Call Rate Tariff, available here.
All call rates given in pence per minute including VAT.
What is Digital Voice?
Digital Voice is our new phone service. Our Digital Voice product enables you to make HD calls together with a great value 1,000-minute bundle for mobiles or landlines monthly. The service works seamlessly in conjunction with your new Fritz!Box router,
simply plug in your existing telephone handset to the back of your Fritz!Box and you’re good to go!
Who is Digital Voice available to?
Digital Voice is available to customers to support their Ultrafast connectivity and provide high quality voice capability too without the need for a phone line.
How much does Digital Voice cost?
Digital voice is an additional £6 on your Full Fibre bundle offering a competitive 1,000 inclusive minutes for UK mobile or landline.
How do I set up my Digital Voice?
Please follow your Digital Voice set up guide to set up your service. You can also watch our handy 'How to' video here. If you have any questions, please get in touch with our Technical Support Team who can help you with your set up by calling 01706 902001.
Will Digital Voice work with my alarm or care line?
Digital Voice is not designed to work with care lines or alarm lines. With the pending switch off of the PSTN network we suggest you speak to the provider of these services to confirm their plans for the move to IP.
I’m already in contract with Zen for my line rental will I get an early termination charge if I move to Digital Voice now?
No, as you are moving across to our new Digital Voice package you are not subject to an early termination charge on your current line rental contract. This charge will be waived by our team when you place your order over the phone.
I have a Technicolor router not a Fritz!Box router can I still get Digital Voice?
Technicolor routers aren’t currently compatible with our Digital Voice service, however, we will soon have a solution for this. If you are interested in taking up Digital Voice, please contact our team on 01706 902570 to let them know and we will add you to our waiting list, and contact you as soon as we have the solution available.
I’ve switched to Digital Voice, and I’ve received a Change of Telephone Ownership email notifying me that I’ve cancelled my service – what shall I do?
This email is sent automatically when we cancel your Line Rental service and set you up with Digital Voice but please ignore this email. Our team should notify you of this when you make your order.
The Zen Difference
Our people
We believe in making Zen a great place to work. Because happy staff provide award-winning service and go the extra mile for our customers every day.
